Reservations Clerk

It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.

The Solon Global Reservations Sales and Customer Care, located at Solon, Ohio has positions available for Reservation Clerks.

                                                                            Class Starts February 26, 2013
 

Marriott International is one of the world’s strongest brands.  We enjoy outstanding consumer recognition for unprecedented customer service.  Come join our team! Our Solon Reservation Center was awarded with The Cleveland Plain Dealer 2010 and 2011 "Best Places to Work"!!

Opportunity to work from home after 90 days!
 

Applicants hired to go home WILL go home in 90-120 days from hire!  Save time and money by working from home!

We are looking for team members that take pride in a job well done!
 

• We are looking for candidates that have good phone skills, good computer skills and stable employment history.  Starting pay is $10.00 per hour.
• Candidates must be able to attend 5 weeks of paid training at the Solon, Ohio Marriott Reservation Center.  Training is on Saturday, Tuesday, Wednesday, Thursday and Friday.  After training schedules with vary.  You must indicate full availability for every shift and every day to be considered. 
• Must be available after training to work on-site for a minimum of 90 days.  Length of time working on-site may be longer if job performance does not meet minimum Home Agent expectations.
• Full Time with benefits available after 90 days including medical, dental, vision, hotel discounts, paid time off and bonus opportunities!
• Must be available daily 6:00 AM to 3:30 AM for 40 hours/week schedules.  
• Must be available to work evenings, weekends and holidays – we are open 365 days a year!
• When you transition home, we provide computer equipment, headset and telephone -- agents are asked to provide your High Speed Internet connection and separate phone line.

In order to be considered for the position, you must complete an application on-line at: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=130004BI

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.  

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  

In order to be considered for the position, you must complete an application on-line at: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=130004BI

Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com

To search all jobs or learn more about Marriott careers: www.marriott.com/careers

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.