Executive Director of Housekeeping

Spend a little time getting to know Prism Hotels & Resorts and you'll quickly find we aren't your typical hotel management company.

Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing.  Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states.  Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts.

We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun!  Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line!

Stay in the heart of Memphis at the DoubleTree by Hilton Hotel Memphis Downtown. Our hotel is within walking distance to many downtown Memphis attractions, including Beale Street Entertainment District, Rock 'n Soul Museum, Sun Studios, National Civil Rights Museum and FedEx Forum and Memphis Cook Convention Center. Elvis Presley’s Graceland mansion and the Memphis International Airport (MEM) are just moments away.

Begin your Memphis visit with our freshly baked DoubleTree chocolate chip cookie before settling in to your comfortable guest room or suite. All 280 guest rooms and suites boast complimentary WiFi access. Gather with friends in relaxed surroundings at T.G.I. Friday's, located at our hotel. Our fully equipped fitness center and outdoor pool are available to all guests.

With our downtown location and easy access to the airport, our Memphis hotel is ideal for business meetings, groups and weddings. Our hotel offers 8,500 sq. ft. of event space for up to 500 guests.

Manages the operation of the housekeeping and laundry areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.

Primary responsibilities include:

- Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
- Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
- Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.
- Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
- Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
- Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
- Develops the department’s annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
- Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.
- Displays a professional image at all times through appearance and dress.
- Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
- Conducts training classes regarding safety, security, department procedures and service guidelines.
- Fulfills Manager on Duty shifts.
- Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.

Note:  Other duties as assigned by supervisor or management. 

Education/Experience:
* High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. 
* Special consideration will be given to those who exhibit exemplary performance.

Certification and/or License Requirement: 
* Alcohol awareness certification as required by local or state government agency. 
* Housekeeping certification as required by franchise.

Skills :
* Interpersonal skills.
* Communication skills.
* Organizational ability.
* Computer skills.
* Attention to detail.
* Ability to motivate and direct others.

Working Conditions:
* Will be required to work nights, weekends and holidays.
* Will be required to work in fast paced environment.
* Will be exposed to and working with household chemicals.

EOE M/F/V/D

PLEASE SUBMIT RESUME ONLINE AN INCLUDE SALARY/HISTORY REQUIREMENTS.