VIP HOST/HOSTESS - BOTTLE SERVICE

The Job:                      

• To be an ambassador for PUBLIC Chicago and the Pump Room by meeting, and hopefully exceeding, the company core objectives and values.
• To be fully accountable for the people, product and profit within the hotel.
• To deliver excellence in customer service, remember that service matters most.
• To ensure the company culture is visible in all aspects of the business.

The Business:             

• Ensure that company reporting systems are adhered to.
• Ensure all hotel and restaurant policies, standards and local laws are followed.
• Ensure sanitation fundamentals that are set forth by PUBLIC Chicago, local, state and federal regulations are in compliance
• Think and act like an owner

The People:

• Behave at all times based on a customer responsive culture where exceptional customer service prevails.
• Ambassador and protector of the brand.  Keeper of the brand and the company culture is carried at all levels of the company in the back and front of the house areas. 
• Attentive, Accountable and highly organized and has the ability to plan multiple activities and meet deadlines.
• Excellent interpersonal and communication skills.  Excellent phone skills, customer service oriented and proactive.  Ability to maintain a positive and professional demeanor at all times.
• Is Friendly, engaging, gracious, has the ability to focus and connect with all guests at all levels and employees and exceed their expectations.
• Has an upbeat, energetic, authentic and professional attitude at all times.
• Participate in teamwork and assist other departments when needed.

The Product:

• To maintain and follow PUBLIC Chicago core values and operational core standards to ensure hotel is always well presented.
• Maintain a spotless, pristine work environment
• Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value

• Ensure the correct preparation and presentation of a consistent level for all bar items prepared through production and demonstration
• Develops relationships with guests in order to provide personalized service. 
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Develop relationships with potential guests in an effort to increase sales
• Undertake regular internal inspections to ensure company’s assets are well maintained and protected.

The Lounge:

• Expert in Bar/Lounge operations and excellent knowledge of all departments internally.
• Protect the name of the hotel and PUBLIC Chicago and ensure that no actions are taken within, or in the name of, the hotel that could bring PUBLIC Chicago into disrepute.
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property.  Responds swiftly and effectively in any hotel emergency of safety situations.
• Assure the proper handling of VIPs.  Protect their privacy and confidentiality.
• Build database for events and reservations
• Exhibiting proper spirit and menu knowledge
• Ensuring compliance to all hotel policies and procedures at all levels.
• Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
• Greets and acknowledges guests while smiling and making eye contact.
• Communicates guests needs to staff/management, i.e. celebrating anniversary and or birthday, etc.
• Alerts the Chef/manager of business flow.
• All other responsibilities assigned by Management. 

The Educational Requirements:          

• Computer literacy to include: Micros, Open Table

• Ability to read, write and speak English fluently

The Work Environment:

• Standard Bar setting