Host/Hostess

The James Royal Palm: "Luxury Liberated" Comes To South Beach

The James, a hospitality brand synonymous with the seamless blend of modern, residentially styled spaces and guest-centric service, is set to launch its third luxury hotel, The James Royal Palm in Miami. Scheduled to begin welcoming guests in late 2012, this exciting addition to the South Beach hotel scene is the reincarnation of the historic and much-beloved Royal Palm Hotel.

Featured as one of Forbes Magazine’s "Top 10 Most Anticipated Openings of 2012", The James Royal Palm is an inspiring oceanfront beach retreat on everyone’s it list. Situated in the heart of South Beach, the hotel is immersed in a vibrant scene of all that’s new. Night or day, a distinct energy is in the air; sparked by travelers, trend setters, and creative personalities at the forefront of defining what’s next.

The South Beach hotel will house two dining options including signature restaurant, Florida Cookery, led by local Miami Chef Kris Wessel, featuring hyper-regional Florida fare; and CATCH, a globally influenced seafood restaurant from New York City’s EMM Group. In addition, The James Royal Palm will offer two swimming pools with cabanas, poolside bar, lobby lounge and coffee bar, full-service spa, Lil’ James offerings for children, retail shop, a curated collection of art, gym and more.

Indicative of The James brand persona every detail of The James Royal Palm will be meticulously chosen and artistically inspired. The overall renovation will be respectful of the original Royal Palm's history, with several design elements paying homage to the art deco roots of the original hotel as well as the local area.

The James Royal Palm will serve as a modern tribute to the building's rich history, keeping intact many signature elements of the original architect's design. Similar to The James Chicago and The James New York, the overall design at The James Royal Palm will be modern and residentially-inspired, with a focus on local art and environmentally thoughtful touches, such as reclaimed materials and natural fibers.

If you are looking for a hospitality position in South Florida, The James Royal Palm may be the perfect fit for you.

Summary: As the Host / Hostess, you are the first contact who will greet all guests in person or by telephone, take accurate reservations using reservation system and communicate all guest request and accommodate any guest requests. You must be knowledgeable of Restaurant Menus, special events, the property and its personnel.

Essential Functions:

Inspects establishment and observes team members and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.

Schedules dining reservations and arranges special services for diners

Greets guests, escorts them to tables, and provides menus

Answers all call with proper telephone etiquette

Makes accurate reservations using reservation system

Maps floor plan and staffing

Assists guests with coats, directions, special request, etc.

Communicates daily covers for each meal period to F&B team

Liaison between guest and managers

Maintains all menus are current and are in good condition

Inspects establishment and observes team members and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.

Schedules dining reservations and arranges special services for diners

Other duties as assigned

Non Essential Functions:

Any and all other duties deemed necessary by a member of management.

Be involved in departmental meetings  

Knowledge, Skills, Abilities:

Guest Centric

Strong Oral and written communication skills

Computer skills

Able to stand for the entire shift and to lift and/or move up to 25 pounds occasionally

Outstanding Customer service

Able to work nights, weekends and holidays when business needs dictates.

Able to work in fast paced, stressful environment.

Strong ability to motivate and establish a team work environment

Required Qualifications:

Bachelor’s Degree (B.A) from four year college or university; or one to two years related experience, or equivalent combination of education and experience