Front Desk Associate

• Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
• Answer, screen and forward phone calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Keep records of room availability and guests' accounts.
• Post charges, such as those for rooms, food, liquor, or telephone calls.
• Maintain room key control and supervise guest access to safe deposit boxes.
• Verify banks and deposits each shift and follow all cash-handling and credit policies.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.
• Perform work duties in accordance with Pinnacle safety and security policies and procedures as well as OSHA and applicable state and federal regulations.
• Report and store lost and found items in accordance with hotel procedures.

• High School Diploma (or GED or High School Equivalence Certificate)
• 1 year minimum of experience in a customer service position preferred

Apply by emailing your resume thru HCareers!

www.pinnaclehotelsusa.com

Equal opportunity employer