Front Desk Manager

Serving as the only hotel with its own stop on the metro rail, the centrally located business facilities at Coast Phoenix Sky Harbor Hotel offer easy access to the very best of Phoenix. With more than 12,000 square feet of flexible meeting and events space, in-house catering and complimentary wireless and audiovisual, the property will be a sought after destination for both business and leisure groups gathering in Arizona. 

The Coast Phoenix sky Harbor Hotel is recruiting for a Front Desk Manager to join our team!

The Front Desk Manager oversee the daily operations of the Front Desk Department, and act as the main contact for guests and other hotel departments in the absence of the Front Office Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:                                    

• Ensure efficient guest registration, check out and telephone service. 
• Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure. 
• Observe front desk and telephone attendants and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
• Direct and train front desk staff and operators.  Assist in new-hire and on-going training.  Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
• Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. 
• Review the daily room availability and inform staff. 
• Check status of departures on a daily basis. 
• Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. 
• Ensure all necessary reports and forms are completed daily.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Hospitality or Hotel Management
• Basic accounting knowledge (i.e., P&L statements, labor and cost controls. Etc.).
• Two years of Front Desk experience including a minimum of six months in reservations and six months at the front desk.
• Minimum 1 year of management experience in a hotel setting.
• Previous cash handling experience.
• Computer literate.
• Ability to manage according to the employment, service and Inn keeping laws of the jurisdiction.
• Ability to communicate effectively with the public and associates.
• Read write and speak English fluently.
• No associate will pose a direct threat to the health/safety of self or others.
• Ability to operate computer systems as required within the hotel.