Why Kokua Hospitality?

Kokua is a Hawaiian word meaning "help, assistance, cooperation, to comfort, to care, support and pursuit of knowledge." These are all part of the foundation that make our company who we are. Our teams embody this definition and we look for these traits in candidates for open positions.

We believe that our success depends upon the quality of the relationships between our associates and our guests. Our guests' impressions are formed by the people who serve them. Regardless of position, as a member of our team, you are our ambassador.

By attracting the best and brightest from all facets of the hospitality industry, Kokua Hospitality has become a top destination for lodging professionals.

About Kokua Hospitality

At Kokua Hospitality, we believe that lodging investors shouldn't have to sacrifice world-class guest service to maximize bottom-line return. That's why we created an independent, unencumbered management company with the flexibility and hands-on operational expertise necessary to serve both owners and their guests.

Kokua is affiliated with The Chartres Lodging Group, LLC, formerly Oxford Lodging Advisory & Investment Group, LLC. This affiliation with one of the fastest-growing lodging investment concerns in the country, with a $5-billion, 19,000-room portfolio of luxury and upscale hotels, conference centers and resorts in the U.S. and Japan, enables us to offer our clients a unique investor's sensibility.

As day-to-day property management professionals at heart, we also know that at the root of lodging investment return is exceptional guest service. That's why we've positioned Kokua as a fiercely independent management company.

Our intent is to combine this flexibility with hands-on operational expertise to meet the bottom-line management objectives of our investment partners, brand partners and other clients, while maximizing the guest experience of every property in the portfolio.

This person will manage the Front Desk, PBX, Bell Staff and Guest Services personnel and should have extensive knowledge of hotel property management systems and one year in equivalent position or as Front Desk Supervisor with training in reservations

RESPONSIBILITIES/DUTIES:

1. Manages the Front Desk, PBX , Bellman and Concierge personnel.

2. Is responsible for training new employees in the Front Office Department.

3. Completes departure report and follows up with the Housekeeping department on late check-outs.

4. Reviews discrepancy report from housekeeping; resolves discrepancies.

5. Maintains key inventory, and ensures its security.

6. Assists the guests with pertinent information concerning the hotel's accommodations, services and features,handles special requests, and resolves complaints.

7. Runs daily system reports; i.e., arrivals, departures, occupancy, house count, etc., and distributes according to established guidelines.

8. Performs and/or supervises the bucket check nightly.

9. Performs shift closing procedures and reviews all work performed during the shift.

10. Interfaces with Audit shift and housekeeping to ensure a continuous and smooth running operation.

11. Ensures that all problems, complaints, and special instructions are logged in the Front Office Manual.

12. Sells the hotel in the most efficient way, maximizing occupancy and average rate in order to surpass budgeted objectives.

13. Performs other related duties as assigned by the Front Office Manager

14. Exercises the hotel's policies and procedures in reference to the aforementioned points.