Perform and supervise preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.
Prepare all event documentation and coordinate with Sales, hotel departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of hotel events.
Ensure seamless turnover from sales to service and then back to sales.
Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
Has knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skilled originality and has the ability to come up with unusual or clever ideas about products, services or situations or to develop creative ways to solve a problem.
Education plus schooling in hotel/restaurant management or related major. Two or more years of related experience. Familiarity with hospitality industry practices preferred. Ability to work Thursdays, Fridays and Saturdays.