Front Office Manager

As historic Asbury Park’s premier boutique hotel, The Berkeley Oceanfront Hotel enjoys a prime location along the New Jersey shoreline just steps from the famed boardwalk. Designed by noted Beaux Arts architect Warren Whitney of New York, the hotel recently underwent a renovation of historic proportions and is poised to experience the renaissance of this nineteenth-century seaside destination.

Modern luxuries complement the classic grandeur of this famous hotel, with a nod to the Victorian architecture and oceanfront glamour of Asbury Park’s storied past. The Berkeley Oceanfront Hotel embodies everything that is the revitalization of the famed Jersey Shore and itself represents the rebirth of this cultural icon. 

The Berkeley / Amsterdam Hospitality is currently seeking a Front Office Manager.

Essential Job Functions

·       Responsible for overall guest service of the hotel by maintaining an organized and efficient Front Desk operation

·       Prepares weekly work schedules in accordance with forecasted occupancy

·       Supervises the day to day activities of front desk, and Night Audit staff

·       Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports

·       Selects, orients, and trains qualified employees; conducts effective employee meetings and counseling sessions. Employs discipline as required

·       Determines, communicates, and monitors achievement and standards of performance on a timely basis

·       Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork

·       Conducts department training on a regular basis skills including training to provide value added service to customers

·       Utilizes one-on-one training skills where appropriate

·       Monitors service and teamwork on a regular basis and counsels and recommends terminating associates as needed

·       Coordinates staffing and payroll to conform to productivity and budgetary standards

·       Prepares payroll as required

·       Monitors actual vs. budget payroll activities

·       Assists with yearly budget

·       Works side by side with front desk associates when necessary to provide outstanding guest service and achieving productivity goals

·       Insures that standards are met

·       Works scheduled Manager on Duty shifts on a monthly basis

·       Maintains safe working conditions within department and hotel

·       Takes corrective action where required to improve safety of work areas

·       Maintains proper front desk supplies inventory

·       Conducts inventories as assigned

·       Coordinates Front Desk work with other departments:  Housekeeping, Engineering, Sales, etc.

·       Confers closely with the Hotel Manager at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required

·       Keeps immediate supervisors promptly and fully informed of all problems or unusual matters of significance

·       Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, many of who will require patience and tolerance

·       Performs other duties as assigned

·       To be successful in this position a college degree is preferred; 2-3 years hotel management front desk experience or equivalent combination of education and experience is required.  

·       Knowledge of other hotel departments and beverage liquor / inventory a plus. 

·       Experience with Opera PMS preferred.