Assistant Outlet Manager (OEM)

Supervise the daily operations of the outlet and ensure adherence to standards.  Be visibly present on the outlet floor during service and solicit feedback from guests/customers.

Circulate on the outlet floor, continually checking with the guests and the service staff to ensure that everything is to the guests’ satisfaction.  Handle guests’ complaints and thank the guests upon departure.   Monitor and supervise set up and maintenance of dining room area to ensure that it is up to standard.

Control flow of room by seating guests in each section by rotation.  Responsible for assigning and supervising all opening and/or closing side duties.  Make entries into logbook.  Assist with scheduling attendants and control of greeters, servers and bus attendants.

Conduct pre-meal meetings on a daily basis.  Participate in ongoing training of employees to ensure that employees continue to improve their performance.  Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

Benefits: Some of the great benefits of being part of the Westin La Paloma include: Medical, Dental and Vision benefits, 401(k), Associate Hotel Discount Rate program, Employee Stock Purchase Plan and Career Development.

Flexible Schedule:  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Additional duties as necessary and assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.  
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.  
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of hotel food and beverage operations. 
• Knowledge of food and alcoholic beverages. 
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

• Most work tasks are performed indoors.  Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

QUALIFICATION STANDARDS

Education - High school or equivalent education required.  Bachelor’s Degree preferred.

Experience - Minimum of three years food and beverage service background and with at least  one year restaurant management experience required.

Grooming - All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

(This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Equal Opportunity Employer M/F/D/V

You are invited to apply at www.starwoodhotels.com go to the Careers page and follow it to Tucson. Or to go directly to the position, copy and paste this link http://bit.ly/TcvQbw

*** You must apply on the Starwoodshotel.com site to be considered for this position. ***