Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
• Willingness to accept the most effective role.
• Oversees daily front desk operations and manages daily room inventory.
• Welcomes guest by greeting, answering questions, responding to requests.
• Registers guest by obtaining or confirming room requirements, verifying pre-registration,
assigning room, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guest to room by showing location on hotel map.
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles,
packages, etc.
• Provides concierge duties to guest by answering inquires regarding resort and other services
guest may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bill, obtaining payment.
• Makes resort and other reservations by entering or telephoning requirements, checking
availability, confirming requirements.
• Attends room or group meetings in the place of Front Office Manager when needed.
• Secures guest’s valuables by processing lost and found to the housekeeping department.
• Contributes to team effort by accomplishing related results as needed.
• Is accessible for agents at the front desk.

QUALIFICATIONS:
• Designs the organization for optimal customer service. Promotes excellence by providing
superior service to each customer.
• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes
rapport, and projects professional tone.
• High School Diploma or equivalent experience.
PHYSICAL REQUIREMENTS:
• Lift up to 10 lbs., sit and/or stand long periods.