Front Desk Manager

The SHERATON NORTH HOUSTON at GEORGE BUSH INTERCONTINENTAL is looking for talented FRONT DESK MANAGER!! The ideal candidate is hospitality professional with 2+ years of Front Office supervisory experience in large full-service hotel. Starwood experience is a plus! Make a difference while growing your career with nationwide company!

***EXCELLENT BENEFITS - health, dental, matching 401k, +++!***

In this key role, you will manage the front desk, reservations staff, and guest services staff to deliver excellence in customer service.

RESPONSIBILITIES:

• Manage front office, reservations and guest services staff, and resolve guest concerns.
• Interview, select, train, supervise, evaluate, counsel, discipline, mentor, develop, and administer disciplinary procedures for front office staff and guest services staff.
• Inspire and develop staff to provide superior customer service.
• Monitor lobby traffic and make staffing adjustments as needed.
• Update systems, monitor special reservation requests, oversee rate changes, track trends, and respond to guests.
• Handle VIP reservations and assist with guest service.
• Develop forecasts and reports, analyze data, and make recommendations.

QUALIFICATIONS:

• 2+ years of front office and guest service supervisory experience. Starwood, brand, full-service experience - a plus!
• Dedicated, hard-working, reliable, results-oriented hospitality management professional.
• Prefer four year degree or some college.
• Strong supervisory experience with ability to develop and mentor team.
• Great interpersonal and customer service skills and excel in guest satisfaction and service scores.
• Clear, effective written and spoken English communication skills to communicate with guests and employees. Multilingual - a plus!
• Solid skills in MS Office, Excel, Word, hotel software - registration, reservations, etc.
• Must be able to multi-task and work in fast-paced environment.
• Must have strong time management skills to meet deadlines and deliver results.
• Able to analyze data and make solid business decisions.

The SHERATON NORTH HOUSTON at GEORGE BUSH INTERCONTINENTAL is perfectly located less than 1 mile from airport property! We have 420 rooms, 10 floors, and 30,000 square feet of banquet and meeting space. You can dine at our restaurant, have a drink at Basil's Tavern, or enjoy other amenities like fitness center, indoor and outdoor pools with whirlpool, business center, 2 private concierge floors, wifi, dry cleaning, laundry services, shuttle service, and more! We welcome pets… providing them with their own beds! We are conveniently located close to a number of local restaurants, shopping, golf courses, museums, sports venues, parks and trails, and local attractions like SplashTown, Houston zoo, Houston Tunnels (a subterranean mecca), Theatre District, San Jacinto Battleground, Johnson Space Center, and more. We are a great location for leisure and business travelers, convention attendees, and four-legged travel companions! Come visit us! For more information, visit: www.sheratoniah.com

DRIFTWOOD HOSPITALITY MANAGEMENT (DHM) is one of the nation's leading hotel management and development companies. We are recognized as an innovative industry leader! Our portfolio of properties range from resorts to extended stay, award winning brands to boutique, pet friendly to green certified.

GREAT BENEFITS:

• Medical (with Basic Life, AD&D, and LTD - no additional cost!)
• Dental and Vision Benefits - eligible 1st of month following hire!
• Prescription
• 401(k) Retirement Savings with company match!
• Voluntary Long Term and Short Term Disability Insurance
• Voluntary Life and Accident Insurance
• Flexible Spending Plans
• Hotel Lodging Programs & Discounts
• Paid Vacation and Sick Leave Programs
• Cross-Property and/or Brand Training and Transfers!
• Bonus Plans!

This position is BONUS eligible!

For more information, visit: www.driftwoodhospitality.com

****NO PHONE CALLS please!

****LOCAL candidates only.*****

RESPOND ONLINE with your resume, cover letter, CURRENT SALARY, and SALARY REQUIREMENTS.

EEO.