Hospitality Manager

The Hospitality Manager is responsible for ensuring high levels of client, customer and associate satisfaction.  Key responsibilities include;

• Guest Services
• Training Associates
• Planning
• Directing work
• Financial Management and Reporting
• Addressing Customer/Client Complaints. 

Duties and Responsibilities

• Ensures that the guest service experience is delivered consistently for all shifts
• Understands the client’s service standards and effectively integrates Seven One Seven Parking Services standards to complement them
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
• Promotes a teamwork philosophy through leading by example and effective communication skills

Client Relations Management

• Develops cohesive working relationships with the clients
• Maintains regular meeting and communication with the client and follows through on commitments
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations

Financial and Business Systems

• Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover
• Ensures all associates accurately identify and collect revenue for all vehicles
• Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy
• Supervises the reconciliation of revenue and tickets at the end of every shift
• Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping

Systems and Standards

• Maintains a clean, neat work environment
• Completes all tasks in a timely manner as instructed by Regional Manager
• Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Treats clients and associates with courtesy, respect and dignity

Safety and Risk Management

• Understands and follows safety and security procedures
• Practices preventative safety procedures as set forth by Seven One Seven Parking Services, Inc.
• Reports all accidents and incidents to the Regional Manager immediately
• Reports all potential high risk areas and safety concerns to the Regional Manager
• Ensures all associates have been adequately trained in safety and loss prevention procedures
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
• Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases

Knowledge, Skills and Abilities

• Ability to effectively plan, set priorities, and manage several projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization

Qualifications

• Minimum of one to two (1-2) years of related experience
• Must be able to drive manual transmission
• Must have and maintain a valid Florida driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Physical Demands and Work Environment                                                            

• The associate is regularly required to run, stand and walk
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Working extended hours, including evenings and weekends are required.