Specialist - Customer Care & Sales
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It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
Our San Antonio Global Reservations Sales and Customer Care Center located at 17319 San Pedro Avenue #400 in San Antonio, Texas has the following opportunity available:
Specialist - Customer Care Sales
Do you love talking to people and helping them with their dream vacation, their upcoming business trip, or book a room for an upcoming wedding? If you have a Spirit to Serve and have a passion for travel and hospitality, then this is the job for you. Our Customer Care Sales Specialists service incoming calls in a friendly, efficient manner while booking reservations.
Classes Start: March 4, 2013!
- Full time position
- Flexible schedules determined monthly
- Paid training is from 4:30 pm to 12:30 am Monday through Friday for 4 weeks
- Opportunity to work from home after 90 days
- Starting wage is $10.00 per hour
In addition to a competitive benefit packages Marriott employees enjoy:
- Paid time off after 90 days for full time associates
- Valuable room rate, food and beverage, and retail discounts at global Marriott locations
- Convenience of having the opportunity to work from home and save time, money, and gas
- Tuition reimbursement and flexible scheduling to accommodate school schedules
- Retirement saving plan
- Professional development and career advancement opportunities
Why choose Marriott? At Marriott, our employees come first. They drive our culture of service and are the reason for our success. If you are looking for a place where you can be a part of something big, where your world is what you want it to
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance
You must apply on-line to be considered for the position. If you would like to apply directly to this position please click the following link: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=13000412
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.