POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Restaurant Supervisor is responsible for daily supervision of restaurant staff, guest service and liquor law compliance. Supervises selling and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Inspects the restaurant daily for cleanliness, according to set standards.
Regularly walks through and inspects all areas in order to direct work with emphasis on sanitation and cleanliness.
Supervises and insures correct and on-going training of all new and current restaurant associates in accordance with restaurant policies, service standards, guest satisfaction, goals and procedures.
Remains in dining room particularly during peak business hours, greeting and talking with guests and assisting staff when needed.
Handles guest complaints as needed.
Spot checks guest checks to ensure proper check handling procedures are being adhered to.
Maintains guest check audits.
Notifies engineering of any dining room maintenance needs via work orders.
Assists with regular associate meetings.
Ensures daily supplies are stocked for availability when needed and all side work is completed.
Assists in monthly food and beverage inventories.
Monitors and maintains proper inventories.
Checks closing side work for servers, host/ess, dining room attendant, room service server and bartender.