Night Auditor

This challenging position has overall responsibility for balancing all hotel income and expenses for 24-hour hotel operating period. Key responsibilities include: Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents. Act as hotel system liaison during night hours. This position assists in maintaining all aspects of the front office areas and serves as a support to the Front Office Management team.  Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.  

• Must have guest service experience minimum of 1 year, preferably in hotel industry.
• High School Diploma or equivalent.
• Professional demeanor and appearance.
• Must have strong conflict resolution skills and MUST possess strong leadership, communication and relationship skills. (Must have clear, concise verbal & written communication skills.)
• Must be guest service focused, and understand expectations of hospitality demands.
• The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
• Previous cash handling and accounting experience is a plus.
• Proficient in MS Word/Excel and Power point is a plus.
• Bilingual is a plus.
• Must work well with others, be motivated, and display a positive energetic persona.
• The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal and administrative skills, and be a mentor.
• Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, and professionalism.
• Ability to work effectively in a team environment and with different levels of management.
• Must be results orientated with ability to be flexible.
• Must have a flexible schedule, and required to work nights, weekends, and/or holidays.