Spa Front Desk Receptionist

JOB OVERVIEW:

Welcome guests with 5 STAR standards, and answer all inquiries observing set standards with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be offered at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Director, Assistant Spa Director, and Front Desk Supervisor are implemented and adhered to by all reception staff. Organize scheduling and maximize use of time within the diary. Sell retail products.

QUALIFICATIONS:

Essential:

1. Reading, writing, and oral proficiency in English and Portuguese.
2. Experience in Guest Service or similar experience.
3. Positive demeanor.
4. Commitment to spa needs, colleagues, and guests.
5. Provide legible communication and direction.
6. Compute basic mathematical calculations (add, subtract, multiply and divide numbers)
7. Computer literate and experience.
8. Must be willing to work a flexible schedule. 
9. Must be self-motivated.
10. Must be flexible and able to work efficiently under pressure.
11. Must work in a safe, prudent and organized manner.
12. Ability to:
    1. Perform job functions with attention to detail, speed and accuracy.
    2. Prioritize, organize and follow-up
    3. Be a clear thinker, remaining calm and resolving problems using good judgment.
    4. Follow directions thoroughly
    5. Understand guest service needs
    6. Work cohesively with co-workers as part of a team
    7. Work with minimal supervision
    8. Maintain confidentiality of guest information and pertinent hotel data

Desirable:

1. Fluency in second language, preferably Portuguese.
2. Some college or training in Hospitality Industry.
3. Previous experience as Front Desk Agent.
4. Previous cashiering experience.
5. Ability to suggestively sell.
6. Previous guest relations training.

• As a Spa Front Desk Receptionist, ensure a warm friendly greeting to all clientele making sure each guest feels welcome and special.  Live and learn the Forbes 5 Star, LHW, AAA Five Diamond and ESPA standards.
• To guide guests through check-in procedure and escort them to respective changing rooms ensuring guest is aware of where to go and what to do. Or, to ensure a spa attendant is found to do so.
• To provide Spa tours for possible Spa clients when necessary.
• To co-ordinate guests consultation cards with the Therapists.
• To create and update guest profiles from consultation cards on a daily basis.
• To ensure that a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required.
• Report dysfunctional equipment to Reception Manager, Assistant Spa Director or Spa Director.
• To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
• Complete daily opening procedures and check lists per relevant area daily.
• Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
• To organize scheduling to maximize use of time and profitability whilst ensuring that the clients needs are of first importance.
• Assist with administration duties such as, purchasing, receiving and inventory reporting.
• To aim to give the clientele the best possible service, and make the client feel important.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• To ensure that all administrative procedures run professionally.
• To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
• To recognize the importance of ‘sales’ in every aspect of their role.
• To have full retail knowledge of products and prices charged.
• Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
• To participate in training and personal development programs within the Spa Department.
• To perform any other duties deemed reasonable by Management.
• To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
• To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Responsible for making yourself available at peak seasonal times, heavily booked weekends, special events and holidays.
• I understand that vacations (5 days or more) can only be approved between the months of April – October.
• I verify that I have stated on my original application that I have no schedule conflicts and can make myself available to work ANY combination of mornings shifts (8:00am – 4:30pm) mid shifts (11:00am – 7:30pm) and late shifts (1:00pm – 9:30pm) unless otherwise discussed and approved by the Spa Director and Reception Manager.