Club Quarters are full service hotels designed for business travelers, offering member organizations low fixed rates. We are located exactly where travelers want to be, steps away from a city's most characteristic landmarks and in the best downtown locations for business travelers.

Once inside our hotels, guests experience club-like settings and offerings that are distinctively Club Quarters such as: restricted entry; free high-speed wireless Internet access throughout the hotel; and a Club Living Room with complimentary coffee, tea, newspapers, magazines and games.

With prime locations in Boston, Chicago, Houston, New York, Philadelphia, San Francisco and Washington DC, as well as London, Club Quarters offers travelers an unparalleled hotel experience in an unforgettable setting at an unbelievable value.

Reports directly to the Senior Guest Service Manager.

Responsible for providing high-quality customer service to all guests while handling Member Service Desk  responsibilities and other duties as requested by the Senior Guest Service Manager.
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Work hours - as required, flexibility is a must, relief Night Audit.

Specific Duties:

Provides optimal guest satisfaction by offering professional and efficient service through guest interaction.

Responsible for all aspects of operating the Member Service Desk.

Handles guest requests in a timely manner.

Handles all phone calls to the Member Service Desk in a professional and courteous manner.

Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.

Communicates guest needs to appropriate departments to ensure guest satisfaction.

Interacts directly with guests on all Member Service Desk issues i.e. reservations, billing inquiries, concierge duties, etc.

Handles and responds to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.

Assists fellow Guest Service Manager's and works as a team to create a positive environment for guests and staff.

Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.

Makes appropriate decision as a Manager, analyze situations and react accordingly when the hotel operation is affected.

Remains calm and authoritative in fire & safety issues.

Proficient in the use of Springer Miller Systems and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the Member Service Desk operation.

Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.

Attends departmental meetings and/or events for the Member Service Desk and hotel as requested by the Senior Guest Service Manager.

Responsible for cash drawer of assigned amount and cash handling.

Supervises Guest Service Representatives duties for guest requests.

Balances Room Inventory for arrivals daily to maximize room revenue as per policy.

Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels. etc.

Provides reservation services when required.

Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.