We believe that the only way for a "little" company to out perform the giant hotel chains is to empower hotel teams to run their hotels in a way that makes sense. Our hotel teams have the freedom to work outside the box and create their own success.

At The Dow Hotel Company, we look for creative, high energy individuals with an entrepreneurial spirit and extraordinary drive to excellence. Our track record of promoting from within is truly remarkable; we believe hard work and success should be rewarded.

OVERALL RESPONSIBILITIES:

To assists our guests efficiently, courteously, and professionally in all Front Office related functions. 

QUALIFICATIONS/PRE-REQUISITES:

Two years experience dealing face to face with clients expecting exceptional service.

Computer literate.

Cash handling experience.

Prior hotel experience is same position preferred

JOB REQUIREMENTS:


* Maximum lifting 30 lbs. 

* Pushing, pulling, bending, stooping, reaching 

* Ability to verbally communicate effectively with guests and co-workers.

* Able to work in a fast paced, stressful environment 

* Prolonged periods of standing and/or walking 




*     Noise level in the lobby may be high at times. 

JOB FUNCTIONS: 


* Register guests and assign rooms, accommodating special requests whenever possible.  

* Check guests out efficiently. 

* Assist in pre-registration and blocking of reservations when necessary. 

* Comply with unit cash handling, credit and check cashing policies and procedures. 

* Complete daily checklist tasks. 

* Comply with room selling strategies, cancellation procedures and walk procedures. 

* Operate and/or explain TDD operation for guests. 

* Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. 

* Offer the hotel guests the best possible service through courteous and proper phone answering procedures. 

* Be an ambassador by promoting the hotel, restaurant, lounge, gift shop, etc. 

* Be able to give accurate directions and information regarding the immediate and metro area. 

* Handle all emergencies according to established procedures. 

* Ensure all customer complaints are recorded in the Guest Ware Program in a timely manner. 

* Have knowledge of hotel rates, discounts, and how to handle each.  

* Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures. 

* Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The Dow Hotel Company is an equal opportunity employer M/F/V/D