Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotel Company, you become family. Join us today!

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry.  The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers.  If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, Radisson and impressive Independent and Select Service Hotels.

Our company culture fosters teamwork, guest service, and individual accountability.  We deliver exceptional service, quality, and value to every guest, every time. We want our hotels to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:

• Health Insurance (3 plan options)
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Basic Life Insurance
• Company-paid Accidental Death & Dismemberment
• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Short Term Disability Buy Up
• Educational Assistance Program
• 401k Plan with match up to 4%
• Davidson We Care Team Member Assistance Program

Relocation Package is not offered for this position.

QUALIFICATIONS

 

• Read, write, speak and understand English. Good verbal and written communication skills (e-mail guests, end of shift reports, pass down logs, communication with guests and hotel staff)
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.  Communication/interface with other departments essential.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.
• Problem solving skills with good judgment and reasoning
• Ability to anticipate guest needs
• Self motivated; possess overwhelming desire to be of assistance to guests – enjoy serving others
• Have a working knowledge of hotel

 

 

PERFORMANCE STANDARDS

 

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• GUEST SERVICE OPERATIONS: Respond to guest requests for assistance and information professionally and promptly, demonstrate knowledge of hotel and local area events; coordinate deliveries with other departments; facilitate resolution of guest problems timely.

 

ESSENTIAL FUNCTIONS

 

• Constantly. Have knowledge of the Hotel’s daily operations, banquets, meeting room rates, functions of the day, hours of operation and surrounding area.
• Constantly. Maintain work areas clean and organized.
• Constantly.  Establish stronger and deeper relationships with our guests, increasing guest retention
• Constantly.  Thoroughly and effectively follow up with Sales VIP’s, VIP’s and any other high profile guests
• Constantly.  Set positive tone for guest arrival experience
• Constantly.  Interface with in-house guest by being a consistent face  in  the lobby throughout their stay
• Constantly.  Provide Concierge type services (restaurant recommendations, local attractions knowledge, etc.)
• Constantly.  Pro-actively anticipate the needs and wants of our guests and identify potential guest issues/problems
• Constantly. Differentiate our hotel from our competitors by providing an unmatched level of service
• Constantly. Successfully address and resolve guest issues and problems in a more consistent and thorough manner
• Frequently.  Uncover and identify Sales leads and additional sources of business through greater guest interaction

• Constantly.  Ensure satisfaction of all guests.  Set a positive general service tone for the hotel.

• Frequently.  Provide extra touches that line staff does not have time to provide (acknowledge families, send amenities for birthdays, anniversaries, etc. that are uncovered through guest interaction)
• Frequently. Review leisure section of local newspaper for current events in the area to refer guests.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Order supplies, purchase amenities to acknowledge / wow guests

Relocation Package is not offered for this position.

 

EOE M/F/D/V

Davidson Hotels & Resorts is a drug free workplace.  Pre-employment drug test, background check, and job assessment required.

Due to the volume of applicants we are unable to respond to all applicants.  We respectfully request No Phone Calls Please.