Assistant Manager - Front Office

Location: US - MA - Boston

Date Posted:

Jan 29, 2013

Company Name:

Mailing Address:

15 Arlington Street

Boston, MA, US 02116

Contact Type:

Employer

Job Details

Job Description:

Complete schedule for all Front Office departments to provide maximum service to guests, while adhering to budget guidelines
Responsible for training all Front Office departments and supervise the associates in the performance of their duties
Conduct performance evaluations and discipline employees when needed
Communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special projects, guest requests, glitches, etc.
Review daily arrivals to ensure proper handling of VIPs and Return Guests, groups, etc. and to escort VIPs and Return Guests to their rooms
Ensure adherence to all credit procedures in the Front Office; review reports and follow up on credit problems with front office manager
Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employees
Check agents’ work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements
Act as a liaison between the Front Office and all departments, especially Housekeeping and Engineering.
Utilize the computer systems in house as well as the telephone switchboard
Coordinate arrivals, departures, and billing requirements with sales/catering management
Assist other departments as required to provide lateral service
Be familiar with budget and occupancy numbers
Check on all allowances and rate variances
Follow up and resolve any room discrepancies

Requirements:

2-3 years of previous hotel experience
1-2 years of previous experience in a supervisory or management role
Ability to keep calm, responsive and friendly under pressure
Excellent knowledge of all Microsoft applications, inclusive of Word, Power point and Excel required
Ability to work in a fast paced work environment
Communicate effectively with all levels of employees and management, while providing information effectively
Ability to work a flexible schedule that may include mornings, afternoons, evenings, overnight shifts, weekends, and holidays
Fluency in English is required; additional language ability is a plus
Reference, background, drug test required. EOE

Additional Details

Job Available:

Immediately

Bonus Plan:

Work Permit Needed:

Applicants who do not already have legal permission to work in the United States will not be considered.

Other:

Excellent Compensation and Benefits package

Accommodation:

Management Position:

Yes

Entry Level Position:

Industry Categories:

Hotel/Resort

Position Categories:

Rooms - Reservations, Rooms - Concierge, Rooms - Front Office/Guest Services