Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotel Company, you become family. Join us today!

Delivering Hospitality, Creating Value, Every Customer, Every Time

Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry.  The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers.  If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotels & Resorts is a leader in the hospitality industry and a rapidly growing hotel company. We offer full service hospitality management, development, acquisition, accounting, and consulting expertise for the lodging industry. Our portfolio of hotels is focused on 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, Radisson and impressive Independent and Select Service Hotels.

Our company culture fosters teamwork, guest service, and individual accountability.  We deliver exceptional service, quality, and value to every guest, every time. We want our hotels to be the best and our guests to be exceedingly satisfied. To achieve that goal, we hire the most highly qualified people and provide a competitive benefits package which includes:

• Health Insurance (3 plan options)
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Basic Life Insurance
• Company-paid Accidental Death & Dismemberment
• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Short Term Disability Buy Up
• Educational Assistance Program
• 401k Plan with match up to 4%
• Davidson We Care Team Member Assistance Program

QUALIFICATIONS

 

• Read, write and speak English fluently.
• Prefer experience in hosting, waiting, and cashiering.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Meet minimum age requirement of jurisdiction.
• Working knowledge of computer terminal and cash register operation

 

PERFORMANCE STANDARDS

 

• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the F&B department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction. Ensure your staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met.
• FINANCIAL: Manage department within budget. Accurately forecast revenues/expenses. Assist in preparing annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to Restaurant Manager/F&B Director. Assist hotel staff with accounting related issues. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.
• PEOPLE: Manage people according to Davidson’s values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations. Monitor and maintain acceptable turnover levels.

PERFORMANCE STANDARDS (continued)

 

• QUALITY: Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the F&B business and how to overcome them. Know restaurant standards and hold employees accountable for consistently meeting these standards. Maintain favorable health department scores. Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food, etc.
• MANAGING THE BUSINESS: Assist in the preparation of the F&B budget and maximize department resources to contribute to the successful achievement of the budget. Identify major revenue and expense opportunities and possible problems. Identify and select vendors that provide quality service and competitive prices, and monitor to ensure quality of goods and service is met. Adjust inventory, department labor schedules, staff assignment and supplies based upon demand without loss in quality service. Keep repair costs down by maintaining equipment. Work with local vendors to keep costs down.

 

ESSENTIAL FUNCTIONS

 

• Constantly. Assist Restaurant Manager with training and development of staff.
• Constantly. Greet and seat guests.
• Constantly. Maintain work areas clean and organized.
• Constantly. Report unsafe conditions immediately.
• Constantly. Use proper cash handling and accounting procedures.
• Frequently. Act a Restaurant Manager when required.
• Frequently. Answer telephone; take reservations.
• Frequently. Communicate with Manager on all matters relating to the Restaurant.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Frequently. Display knowledge of cocktail and wine service.
• Frequently. Display knowledge of food preparation.
• Frequently. Perform duties of all positions within the department including serving, bussing, hosting, expediting.
• Frequently. Resolve employee and guest-related problems.
• Occasionally. Attend required meetings.
• Occasionally. Take room service orders.

 

PHYSICAL REQUIREMENTS

 

• SITTING: Occasionally. Paperwork.
• STANDING/WALKING: Constantly. Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.
• CROUCHING (BEND AT KNEES): Occasionally. Pick up trays, speak with guests, clean, obtain supplies.
• KNEELING/CRAWLING: Occasionally. Clean; inspect side work.
• STOOPING (BEND AT WAIST): Frequently. Serve and speak with guests.
• TWISTING (KNEES/WAIST/NECK): Frequently. View restaurant, maneuver through crowds and staff.
• CLIMBING: Rarely.
• BALANCING: Frequently. Carrying trays and beverage containers.
• LEG/FOOT USE: Rarely.

 

EOE M/F/D/V

Davidson Hotels & Resorts is a drug free workplace.  Pre-employment drug test, background check, and job assessment required.

Due to the volume of applicants we are unable to respond to all applicants.  We respectfully request No Phone Calls Please.