Executive Housekeeper

Title:                                      Executive Housekeeper

Reports to:                         Director of Operations

Overall function:     Oversees the Housekeeping Department daily activities in order to run an efficient, budget conscious operation, emphasizing the highest quality of service.

Individual Characteristics:

• At least 2 years of  Managerial experience in the Housekeeping field
• Computer Savvy
• Professional Ethics
• Solid Leadership Skills
• Creative Thinker
• Proactive Attitude
• Fair Outlook
• Bilingual (English/Spanish)
• Professional attire

Essential Operational Functions:            

• Responsible for inspecting all arriving rooms on a daily basis.
• Able to work on weekends and after hours.
• Manage the budgetary guidelines on payroll and supplies expenses.
• Coordination of the Preventative Maintenance Program (PM).
• Assigns rooms and keys to housekeepers in the mornings, gather the necessary work materials for them (caddies with amenities, etc.). Conducts and participates in pre-shift meetings.
• Issues assignment and keys.
• Assigns special projects as needed and, updates them daily to completion.
• Prepares Turn Down assignments, as well as other projects for the PM Attendant.
• Contributes to the organization and cleanliness of the storage rooms.
• Dispatches Maintenance staff to rooms requesting assistance.
• Supervises Inspector, Room Attendants, Houseman and In-Room Maintenance staff.
• Deals promptly and effectively with guest complaints and requests.  Instills the same priority need in staff under him/her.
• Conducts on-going training of housekeeping staff to increase job knowledge, skill levels and productivity.

Inspects rooms daily to ensure cleanliness, paying special attention to detail, and adherence to Hotel standards. Pays special attention to VIP rooms and rooms for site inspections.

• Assists in cleaning rooms during peak periods or as needed.
• Enforces safety practices in the work place.
• Able to push/pull up to 25 pounds.
• Performs other duties assigned by Management.

Administrative & Managerial Functions:

• Promotes teamwork and contributes to the improvement of employee moral, treating staff with respect without playing favoritism.
• Works very closely with Front Desk, Reservations, Sales and the Restaurant.
• Leads by example by having the knowledge and, being willing to perform any task he/she asks the staff to do.
•  Encourages positive behavior and compliance with hotel guidelines and policies.
• Prepares schedules, performs inventories, and revises and approves payroll and other internal administrative tasks.
• Orders supplies and amenities (following established purchase order system).
• Works closely with Accounts Payables & Receivables.
• Forwards Laundry/Dry Cleaning Invoices to Front Desk for posting purposes.
• Organizes the logging of Maintenance tickets for posting purposes.
• Able to gather and submit time sensitive information and/or reports to Management.
• Able to keep confidential information.
• Able to convey and enforce personnel polices and provide feed back for performance reviews and disciplinary action.
• Knowledge of emergency procedures.
• Enforces safety practices in the work place.