Travel Concierge Specialist

Exciting opportunity for a Travel Agent to service high end clientele as a Travel Advisor, as well as, all other facets of concierge servicing where quality, and discretion is paramount.

The Travel Specialist is a part of the concierge team that utilizes the latest and most cutting edge technology in the travel industry. Our company and specifically this position provides "wrap around" service to our clientele encompasses not only traditional travel agency offerings but also incorporates other facets of a concierge experience to provide personal assistance before, during and after our clientele's travel.

Who We Are: Headquartered in Boston, MA, Circles is the leading provider of concierge and loyalty marketing services. Circles creates engagement: deep meaningful connections between companies and their customers and employees. Our services foster employee and customer acquisition, retention and life-long loyalty for many of the world's best-known brands. Circles services - Concierge, Event Management and Customized Rewards - make lives easier and better. And when life is good, so is your business. Founded in 1997, Circles has grown to a position of market leadership in North America and Europe. In 2007, Circles was acquired by Sodexo, Inc. and is now the centerpiece of Sodexo's growing global concierge business. Sodexo is headquartered in Paris, France and has more than 380,000 employees across the globe. Today, Circles has offices in the US, Canada, France, the UK, Sweden, and the Benelux.

Please be sure to apply directly online at www.circles.com/contact-us/careers.aspx

Job Responsibilities:

• As the primary point of contact to the customer via phone and email, provide leisure travel suggestions, recommendations and general concierge service to high end clientele looking for an exceptional travel/life experience.
• Book travel arrangements and reservations to include air, car, cruise, land packages and hotel reservations in the Amadeus or Sabre GDS
• Build a rapport and offer high quality service throughout many interactions in a day offering real time servicing of travel and concierge requests that maintain Circles' expectations.
• Arrange Villa / Condo's and other unique lodging, and family vacations
• Ability to work within a call center environment and possess the desire to work cross functionally with other departments to insure a successful customer experience
• Create customized international and domestic itineraries utilizing our preferred partners
• Proactively educate clients on the resources and programs available to them through the concierge service. Includes: cultivating relationships, adding and increasing client users and usage, and building client loyalty, trust and confidence.
• Ability to work within multiple software programs simultaneously and accurately document each interaction with our clients within our central customer database
• Strive to meet and exceed business metrics including Customer Satisfaction, Conversion, Quality, Productivity and measured turn-around time
• Excellent verbal & written communications skills with internal and external clientele are REQUIRED

Job Specific Competencies:

- Bachelor's degree preferred (travel or hospitality degree preferred).

- The qualified candidate will have strong written and verbal communication skills as well as the proven ability to provide quality service in a fast-paced environment

- Strong organizational skills and the ability to multi-task

- In depth knowledge of all travel products including Air transportation, Hotel, Vacation packages, FIT's, car rentals, and Cruises

- Working knowledge/experience on Amadeus or other GDS systems (such as Sabre, Apollo, Worldspan, etc.)

- First hand experience with creating, modifying, and cancelling a PNR

- Understanding of airline ticketing procedures including refunds, reissues and exchanges

- In depth knowledge of the travel industry standards, and leisure travel booking process

- Well traveled candidates with international travel experience preferred

- High Productivity

- Ability to close the sale to achieve high conversion

- Bilingual in Spanish is a plus

- Applies knowledge, tools and resources to assist customers in problem resolution

- Drives customer experience through personalized and engaging written communication

- Ability to change direction and shift priorities quickly in a fast paced, dynamic environment

- Able to build relationship with member confidently through dialogue

- Offers creative and relevant solutions to fulfill customer needs.