Convention Services Manager
Property Name:
DoubleTree Pittsburgh - Monroeville Convention Center
Job Title: 
Convention Services Manager
Location: 
Pennsylvania-Allentown
Company Name: 
City: 
Monroeville
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
 
Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotel Company, you become family. Join us today!

Delivering Hospitality, Creating Value, Every Customer, Every Time

At Davidson Hotels & Resorts we recognize our people are our greatest asset.  We are committed to making Davidson a great place to work.  We provide the foundation for building successful careers.  If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotel Company is a leader in the hospitality industry and a rapidly growing hotel company. We are a full service hospitality company providing management, development, acquisition, accounting and consulting expertise for the lodging industry. Our portfolio of hotels is focused on upper 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, Radisson and impressive Independent and Select Service Hotels.

DoubleTree Pittsburgh - Monroeville Convention Center is seeking a passionate individual to join our team as the Convention Services Manager!

Reponsibilities Include but Not Limited To:

  • Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
  • Maintain a good working relationship with other departments, employees and guests.
  • Maintain work area clean and organized.
  • Promote employee empowerment.
  • Report all unsafe conditions immediately.
  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
  • Consult newspapers, trade journals, etc., to learn of contemplative conventions and social functions and to learn about the market and trends.
  •  Effectively evaluate each piece of business, based on rates, dates, and space requirements.
  • Execute guarantee and cut-off policies.
  • Prepare letters, proposals, BEO’s, thank-you notes, etc.
  • Follow up on all turn-overs within 24 hours via telephone and within 3 days with written correspondence.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Respond to requests by Meeting Planners immediately.
  • Create, review and revise rooming lists and VIP lists.
  • Manage the function book and adjust space in order to ensure maximum potential revenue
  • Check with group contact during meeting.
  • Complete other duties as assigned by supervisor.
  • Coordinate VIP gifts, deliveries.
  • Entertain guests.
  • Maintain price integrity both in rooms and food and beverage, using revenue management and pre-printed menus.
  • Pre-check room setups, prior to arrival of the group.
  • Refer to Sales Manager for additional business opportunities if appropriate.
  • Relay accurate forecast information for rolling forecasts.
  • Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.

Our company culture fosters teamwork, guest service, and individual accountability.  We deliver the best service, quality, and value to every customer, every time – the driving philosophy of our business. We want our hotels to be the best and our guests to be beyond satisfied. To achieve that goal, we hire the most highly qualified people available and provide a competitive benefits package which includes:

  • Health insurance
  • Dental insurance
  • Vision
  • Paid Time Off (PTO)
  • Flexible Spending Accounts (Medical and Dependant Care)
  • Company-paid Basic Life Insurance
  • Company-paid Accidental Death & Dismemberment
  • Company-paid Short Term Disability
  • Company-paid Long Term Disability
  • 401k Plan

To learn more about Davidson Hotel Company visit our website, www.DavidsonHotels.com and apply today!
  • Bachelor’s degree or equivalent experience.
  • 1-year food and beverage experience.
  • Negotiation skills.
  • Business communication skills.
  • Read, write, and speak English fluently.
  • Understanding/knowledge of computers.
  • Present a professional appearance and confidence.
  • Ability to communicate effectively with public and other employees.
  • No employee will pose a direct threat to the health/safety of self or others.
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