Membership/Convention Services Manager

Membership/Convention Services Manager

Ann Arbor Area Convention & Visitors Bureau

Salary: Open
Type: Full Time - Experienced

Reports to: VP Marketing & Sales 

POSITION SUMMARY: The Membership/Services Manager is directly responsible for generating revenue through new membership sales, current member renewals and membership events. The Member/Services Manager will develop systems of keeping in contact with current members throughout the year to keep lines of communication open and demonstrate membership value. The Member/Services Manager will implement the Bureau Services portion of the Marketing & Business Plan including convention services. 

DUTIES AND RESPONSIBILITIES:

Membership Sales, Retention and Member Relations:

• Work with VP Marketing & Sales to develop Membership and Services portion of the Marketing & Business Plan
• Renew memberships to achieve 86% retention rate
• Sign up new members based on the Marketing & Business Plan
• Develop schedules so that members are touched by the CVB more than once per year
• Utilize Simpleview software to accurately maintain member/client information
• Generate annual renewal invoices and follow up on collection calls
• Keep staff and current members informed of new members

Member Events Management:

• Annual Membership Meeting (February)
• Annual Recognition Dinner (October)
• Out-county Chamber of Commerce Meetings (2 annually)

Convention Services:

• Provide administrative support to sales team including but not limited to pick-up reports, information tables, brochure gathering and distribution, etc.
• Provide all support to servicing annual Union Training Programs required by sales staff working with each group including but not limited to: Information tables, coordinate volunteers, airport signage, banners and permits, brochure gathering and distribution, assistance with union Block Parties and, all other services needed

Miscellaneous:

• Recruit, manage and coordinate volunteers for servicing events
• Assist with visitor brochure distribution
• Assist with proofing listings in the Visitors Guide
• Serve as reception telephone back-up as needed
• Other duties as assigned by the VP Marketing & Sales

KEY CONTACTS:

Internal:

·  Report to and receive general direction from VP Marketing & Sales

·  Work with VP Finance/Administration to maintain membership dues schedule and develop/implement Member/Services annual budget

·  Provide AAACVB staff information about participation in member events and program

External:

·  Frequent contact with hospitality industry members and community businesses

The above-mentioned descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts and/or working conditions associated with the Member/Convention Services job. They are intended to be reflections of the principal job elements essential for that position and at any time the Membership/ Convention Services Manager can incur additional responsibilities, which pertain to the success of the Bureau operation.

NOTES:
Additional Salary Information: Salary commensurate with experience and education.