Banquet Manager

Nestled on 900 beautiful acres in Palm Harbor, Florida, Innisbrook Golf and Spa Resort boasts over 600 spacious Guest Suites and Hotel Rooms.  The Banquet Manager is responsible for supervising and coordinating activities of the banquet department.  He/she ensures that all aspects of events are set and run in accordance to the Banquet Event Orders and client specifications.  The Banquet manager is responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees.  Maintain constant communication with the Convention Service/Catering Sales Manager as it applies to the client at hand.

Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. 

Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications. 

Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.

Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.

Manage, in conjunction with the Stewarding department, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services.

Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.

 Maintain a high level of service by constantly training and coaching all direct reports and staff.

Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels.  Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.

 Responsible for monthly scheduling and payroll for the Banquet Department.