Conferene Services Director

ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. In 2012, FORTUNE magazine again recognized ARAMARK on its list of World's Most Admired Companies. ARAMARK has consistently ranked since 1998 as one of the top three most admired companies in its industry as evaluated by peers and analysts. Also in 2012, ARAMARK was honored as one of the World's Most Ethical Companies by the Ethisphere Institute. ARAMARK seeks to responsibly address issues that matter to its clients, customers, employees and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement. Headquartered in Philadelphia, ARAMARK has approximately 250,000 employees serving clients in 22 countries. Learn more at the company's Web site, www.aramark.com, or www.twitter.com/aramarknews.

ARAMARK Conference Centers, the largest conference center management company in the US, offers a management team of exceptional experience and a portfolio of properties unsurpassed for learning, communication and personal growth. Our centers support standards established by the International Association of Conference Centers and offer the highest levels of hospitality and guest satisfaction.

• Oversee Conference Planning Managers, which includes catering responsibilities, following established approval procedures, following up with customers and ensuring that reprojections are accurately reported.
• Develop budget for department and ensure financial resources are managed effectively with monitoring done at least weekly.
• Handle any and all dissatisfaction issues that may arise regarding the Conference Planning and Audio Visual Departments and follow up as necessary.
• When applicable, meet and greet each contact person prior to the groups' meeting or conference, or coordinate that activity, and follow up with that contact person to ensure satisfaction and resolve any concerns.
• Conduct bi-weekly one-on-one meetings with staff and arrange at least one monthly meeting with all Conference Services staff to ensure ongoing and consistent communication.
• Respond to guest concerns and exhibit a professional attitude towards guests and clients and seeks to meet and exceed customer expectations.
• Work with the on-site support staff for each of the classes resolving any issues or problems that arise during their training session.
• Coordinate pre- and post-conference meetings with customers, as applicable.
• Train Conference Planning staff as required.
• Responsible for the ordering of office equipment and supplies essential to the Conference Planning Department.
• Meet with all operations departmental managers on a weekly basis reviewing all meeting needs for the upcoming weeks.
• Inspect all meeting and breakout rooms before classes or meetings start to ensure that they have been setup properly and all Audio Visual equipment is present.  Instruct staff accordingly.
• Supervise and monitor team members to ensure a high level of guest service is delivered at all times.  Empower staff to answer questions and make appropriate decisions.
• Ensure that the Fluno Center priorities are met in an accurate and timely fashion.  Consistently evaluate and provide feedback to the appropriate department. 
• Enforce and ensure that ARAMARK and Fluno Center policies and procedures are properly understood and followed.
• Review future and present business and communicate all information and changes to all personnel departmentally and interdepartmentally.
• Promote a positive work environment within the department and throughout the facility.
• Establish and maintain cooperative relationships with other facility employees and managers.
• Follow through on all established ARAMARK and Fluno Center policies, procedures, and house rules.  Confront and communicate all team members and management issues.
• Give guidance to managers and team members in their professional development so they are prepared for opportunities to advance themselves.
• Conduct all disciplinary and non-disciplinary investigations under the direction of Human Resources and issue a full account/report to Senior Management.
• Communicate all appropriate information to managers and team members and always maintain an open door policy for team members and managers to comment and give feedback.
• Design and implement training programs to insure that all staff are well-versed on daily job functions, safety awareness, and ARAMARK policies and procedures.
• Participate in the Manager on Duty Program.
• Ensure that all management and team members are well groomed, in proper uniform, and have a nametag.
• Analyze financial data to meaningful results

• Ideal candidates will possess a bachelor's degree, and 3-4 years of Conference Planning experience, and 2-3 years of sales experience. 
• The ability to manage a team of employees, including 2 management positions, in a diverse environment with focus on client and customer services is essential.
• The skills to analyze financial data to meaningful results.
• Contract-managed service experience is desirable.