We are searching for an enthusiastic and motivated Convention Services Manager to join our team at the Hilton University of Florida Conference Center in Gainesville Florida. Our full service hotel has 248 guestrooms and is also an IAAC Certified Conference Center with 25,000 square feet of versatile meeting space. Gainesville is within an hour of the Gulf of Mexico and the Atlantic Ocean. It is home to Florida's largest and oldest University, numerous parks, lakes, and museums. Disney World and Busch Gardens are within two hours. A dynamic, proven leader with the right balance as a strategic business partner and focus on insuring Davidson is the employer of choice in the Gainesville market.
As the Convention Services Manager you will acts a liaison between the customer and hotel sales department to provide direction and supervision during execution of meeting and banquet functions and/or events. He/she will be available to customers during event process to solve problems and/or suggest alternatives to previous arrangements. They will directly serve on site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes. The Convention Services Manager will play an important role in the achievement of re-booking group business for future dates while demonstrating effective upsell skills to obtain maximum profit.
The scope of the position includes, but is not limited to:
* Maintain customer relationship from the initial turnover from Sales through post event phase to the return to sales for resolicitation.
* Acts as the liaison between the field sales person and customer throughout the event process.
* Makes presence known to the customer during the entire event process and is available to solve problems and/or suggest alternatives to previous assignments.
* Have comprehensive knowledge of all operational departments within the hotel; Guest services, Reservations, Housekeeping, Audio visual, PBX, Accounting, Restaurants, Bars and Engineering.
* Execute guarantee and cut-off policies
* Prepare letters, proposals, BEO's, thank you notes, etc.=
* Know meeting room set-ups and capabilities.
* Know sleeping room configurations and types.
* Respond to requests by Meeting Planners immediately
* Create, review and revise rooming lists and VIP lists.
* Manage Delphi and adjust space in order to ensure maximum potential revenue.
Davidson has an intense focus on employee satisfaction and the development of a solid company culture that supports our mantra of:
"Delivering hospitality, creating value...every customer, every time."
This is the guiding beacon for all of our encounters with our internal and external customers, from guests, to employees, vendors and ultimately our owners. Our ideal candidate will embrace our culture and insure every effort is supportive of creating an environment of respect, recognition and accomplishment.
As a member of the Davidson Hotel Company family of hotels, you are eligible for a complete benefits program, competitive salary, aggressive annual bonus incentive as well as opportunity for rapid growth and development. We want our hotels to be the best and our guests to be beyond satisfied. To achieve that goal, we hire the most highly qualified people available and provide a competitive benefits package which includes:
* Health insurance
* Dental insurance
* Vision
* Paid Time Off (PTO)
* Flexible Spending Accounts (Medical and Dependent Care)
* Company-paid Basic Life Insurance
* Company-paid Accidental Death & Dismemberment
* Company-paid Short Term Disability
* Company-paid Long Term Disability
* 401k Plan
Join a winning team today!
To learn more about Davidson and to apply, visit our website at www.davidsonhotels.com!
