Turndown Attendant

The James Royal Palm: "Luxury Liberated" Comes To South Beach

The James, a hospitality brand synonymous with the seamless blend of modern, residentially styled spaces and guest-centric service, is set to launch its third luxury hotel, The James Royal Palm in Miami. Scheduled to begin welcoming guests in late 2012, this exciting addition to the South Beach hotel scene is the reincarnation of the historic and much-beloved Royal Palm Hotel.

Featured as one of Forbes Magazine’s "Top 10 Most Anticipated Openings of 2012", The James Royal Palm is an inspiring oceanfront beach retreat on everyone’s it list. Situated in the heart of South Beach, the hotel is immersed in a vibrant scene of all that’s new. Night or day, a distinct energy is in the air; sparked by travelers, trendsetters, and creative personalities at the forefront of defining what’s next.

The South Beach hotel will house two dining options including signature restaurant, Florida Cookery, led by local Miami Chef Kris Wessel, featuring hyper-regional Florida fare; and CATCH, a globally influenced seafood restaurant from New York City’s EMM Group. In addition, The James Royal Palm will offer two swimming pools with cabanas, poolside bar, lobby lounge and coffee bar, full-service spa, Lil’ James offerings for children, retail shop, a curated collection of art, gym and more.

Indicative of The James brand persona every detail of The James Royal Palm will be meticulously chosen and artistically inspired. The overall renovation will be respectful of the original Royal Palm's history, with several design elements paying homage to the art deco roots of the original hotel as well as the local area.

The James Royal Palm will serve as a modern tribute to the building's rich history, keeping intact many signature elements of the original architect's design. Similar to The James Chicago and The James New York, the overall design at The James Royal Palm will be modern and residentially-inspired, with a focus on local art and environmentally thoughtful touches, such as reclaimed materials and natural fibers.

If you are looking for a hospitality position in South Florida, The James Royal Palm may be the perfect fit for you.

Summary: The turndown attendant maximizes guest satisfaction by providing neat and clean rooms in accordance with the brand standards of The James, and provides efficient, prompt, courteous, trouble free and pro active service to guests. All work will be in line with departmental guidelines and James Hotels service concepts.

Essential Functions:

• Communicates effectively and genuinely with guests, team members and other departments.
• Maintains a friendly and caring demeanor at all times in a fast pace environment.
• Shows initiative and anticipates needs in job performance.
• Demonstrates team work; is dependable and productive.
• Collects, reads and understands daily worksheets each morning.
• Collects applicable master keys at the beginning of the shift and returns them at the end of the shift. Stocks supplies on cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment.
• Sorts out any damaged linen or linen needing re-washing and returns them to Laundry.
• Cleans guest rooms daily according to operational policies and standards.
• Removes soiled bed and bath linens, and replaces with clean linens.
• Removes trash from rooms.
• Cleans bathroom area as per standards.
• Dusts all surfaces.
• Replenishes promotional materials, literature and stationary as per standards.
• Replenishes room amenities as per standards.
• Vacuums rooms.
• Mops floor in bathroom.
• Reports unusual circumstances to Housekeeping Floor Supervisor.
• Reports maintenance requests and replacement orders to Engineering Department or Housekeeping Supervisor.
• Leaves all guests belongings in stay-over rooms unless they have been discarded in trash.
• Return items left behind by a departing guest to Housekeeping office for “lost and found”.
• Assists guests and other departments by removing food trays and trolleys from bedrooms.
• Reports to the Housekeeping Floor Supervisor if a guest room has the “do not disturb” sign on the door.
• Reports to the Floor Supervisor if pillows, blankets, drapes, shower curtains need changing.
• Completes full cleaning of any room as requested by Housekeeping Floor Supervisor.
• Completes special daily and weekly tasks or deep cleaning tasks as assigned by Supervisor.
• Resolves guest complaints; informs supervisor of serious problems or unhappy guests.
• Maintains a professional image at all times within the company appearance standards.
• Has knowledge of and assist in all emergency procedures as required.
• Attends all mandatory meetings and training classes.
• Adheres to all hotel policies and procedures.
• Maintains own work area, materials and company property clean, tidy and in good shape.
• Prepares room for guest bed time turning down bed, placing bath robes on bed, slippers next to bed and breakfast door knob menu on pillow.
• Assists guest with ice and replenishes complimentary water.
• Places turndown “treat” on bed.

Non Essential Functions:

• Any and all other duties deemed necessary by a member of management.
• Be involved in departmental meetings and committees.
• Keeps guest room door open while working in the guest room, and lock door properly when leaving the room.
• Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner.
• Continuously seeks to improve way of working.
• Brings ideas relating to the job to Supervisor’s attention.
• Has product knowledge about the hotel and its outlets and surrounding area in order to assist guests when necessary.
• Following safe work standards.

Knowledge, Skills, Abilities:

• Strong customer service skills.
• Attention to detail.
• Able to work flexible, sometimes long hours.
• Able to work a fast pace, cleaning an average of 15 rooms per shift.
• Able to exert up to 50 lbs of force occasionally and 20 lbs of force frequently.
• Ability to stand, walk during the entire shift.
• Able to reach above head and bend back and knees often during the shift.

Required Qualifications:

• Hotel experienced preferred