CONFERENCE SERVICES MANAGER

A Fresh Approach To Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry’s greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and it's our great people providing great service that generates our great results. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description:

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people.

Setting the standard for Conference Center Management, FLIK is on the forefront of the industry. FLIK is uniquely positioned to expertly manage a wide range of operations and has demonstrated abilities in exceeding clients' goals and objectives for their facilities.

FLIK Conference Centers is a fullsolutions provider. FLIK takes full responsibility for the facilities we operate while providing the highest level of customer service.

The Conference Services Manager will supervise and service all aspects of the written sales agreement between the Conference Center and Client. Acts as liaison between the Client and the Conference Center, by directing each department as to their specific role in the on-site Conference. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. Maximizes revenues through effective up selling of services. Promotes services for future group business.

Responsibilities:

• Provides direction and supervision of meeting and/or catering logistics to affected departments and team members
• Directly serves Group Contact in a proactive manner relative to greeting Client, Room Signage, Room Setup, Food and Beverage and Audio Visual Requirements as detailed in client’s BEO (Banquet Event Order) or as specified by Group Contact
• Ensure that all appropriate communication for upcoming business is complete and distributed in a timely manner to the management team
• Work with the service staff to see that message handling with administrative support is efficiently handled and placed in the computer based system immediately
• Uses computer systems (Word, Excel and Delphi.Net) to prepare BEO’s (Banquet Event Orders), Daily and Weekly Event Reports & Correspondence relative to group activity. Copies and distributes to the Director of Sales& Marketing, Director of Operations, Front Desk and Banquet Staff
• Participates in internal and external meetings as determined by the Director of Sales & Marketing i.e., BEO (Banquet Event Order) Meeting, Weekly Overview, Morning Standup. Participates in development and measurement of personal and team goals and action plans

Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.

Achieving leadership in the foodservice industry
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

Qualifications:

• A BS degree preferred but not necessary if candidate has related conference services experience.
• Have a least 2 years hotel or conference center experience.
• Keep abreast of industry trends, share information with all staff.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.