Assistant General Manager

The Hilton Garden Inn Atlanta Downtown is not your ordinary Hilton Garden Inn! A contemporary hotel with 242 guest rooms, opened in 2008, we are conveniently located in the heart of Atlanta within the Luckie Marietta District. Our downtown hotel is surrounded by several world class attractions (like the Georgia Dome, Georgia Aquarium and World of Coke!) as well as entertainment venues, lounges and fan-favorite restaurants! Our guests enjoy the comforts of home and more with great hotel features such as indoor and outdoor pools, 24-hour Business Center, complimentary Wi-Fi throughout the hotel, a fully-equipped fitness center, overstocked food pantry, and dining choices of cook-to-order breakfast in City View Room, room service as well as exotic lunch or dinner options in Legal Sea Foods. We have over 9,000 square feet of flexible meeting space, a Helipad and another 9,500 square feet of event space in the beautiful Ventanas, overlooking the city of Atlanta.

Located just one block from Centennial Olympic Park and the Georgia World Congress Center, our hotel proudly welcomes visitors and Georgia residents alike! Join our winning team as Assistant General Manager and help us welcome visitors to Atlanta's vibrant downtown graciously and hospitably.

Job Description:

The Hilton Garden Inn Atlanta Downtown is currently seeking a highly motivated individual, with preferable full-service hotel experience, to provide guidance and leadership to the Front Office, Housekeeping and Security Departments, ensuring consistent compliance with hotel and brand policies and quality guest service. They will be responsible for oversight of all above-mentioned department functions related to hotel operations providing leadership and communication to remaining hotel departments. Additional responsibilities will be included for ongoing success of hotel operation with, and in the absence of, the General Manager.

Key Responsibilities:

70% Management

Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Perform additional training where necessary to ensure staff consistently provides exceptional and proactive guest service. Assist in development, training, execution and maintenance of additional operating procedures where necessary to ensure property guest service and safety goals are maintained.

Ensure property adheres to brand standards and consistently exceeds QA expectations and the brand's SALT performance.

Schedule and manage the hotel's Security Department, and develop and maintain safety and security measures throughout the building. Co-chair the hotel's safety committee with the Chief Engineer.

Assist in preparation and review of hotel-wide operational scheduling to ensure staffing levels are appropriate to business and financial demands.

Receive and resolve or assist in resolving guest complaints and employee issues.

Produce accurate and timely reporting relative to service scores, expense control and other areas as requested by the General Manager.

Establish a service-focused culture through leading daily operational meetings with front office, security, maintenance and housekeeping.

Perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.

Perform functions of the General Manager in his/her absence.

30% Other Duties as assigned

Cover shifts in all departments as scheduled by the General Manager or as needed.

Correspond with group and travel agents to answer special requests for rooms and rates.

Answer inquiries pertaining to hotel policies and services.

All other duties as assigned.

Requirements:

Have a valid driver's license and dependable transportation available.

Must be able to communicate effectively by writing, telephone and personal meeting situations.

Must be able to work a flexible schedule - MOD shifts, nights and weekends in absence of GM.

Must be organized, honest, and work well with others, and have an outgoing personality.

Must have good cash handling skills, able to make change, and basic computer skills.

Proficiency with Microsoft Office Suite - specifically Microsoft Outlook, Word and Excel at a minimum.

2+ years of full-service Rooms Department leadership experience in high volume hotel (70%+ occupancy) preferred.

Previous experience with Hilton OnQ PMS, etc. preferred.