Established in 1974, Davidson Hotels and Resorts is a rapidly growing hotel company based in Memphis, TN. We are a full-service hospitality company providing management, development, acquisition, accounting and consulting expertise for the lodging industry. Our portfolio of hotels is focused on upper 3 and 4 star properties such as Hilton, Embassy Suites, Renaissance, Marriott, Westin, Hyatt, Sheraton, Crowne Plaza, Holiday Inn, Radisson, Doubletree and impressive Independent Hotels.
Great CAREER opportunity for an experienced Executive Housekeeper looking to become part of a winning team at the Hilton Garden Inn Arlington Courthouse Plaza.
As the Executive Housekeeper you are responsible for overseeing the success of all functions in the Housekeeping area including; supervising the cleanliness and turning of guest rooms, guest services, schedules, cleanup of all hotel areas including lobbies, public areas, bathrooms, guest floors, and bar/restaurant. Other functions include; selecting, training and developing team members, ordering supplies, and responsible for inventories and par levels.
*CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.
*FINANCIAL: Manage department within budget. Accurately forecast expenses. Prepare annual departmental budget that accurately reflects the department's operations plan. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.
*PEOPLE: Manage people according to Davidson's values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers' compensation claims.
*QUALITY: Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels. Submit work orders to the maintenance department on a timely basis and follow up to ensure completion. Justify requests for capital projects using ROI. Manage security procedures such as key control and lost and found.
Davidson Hotels & Resorts offers a complete, comprehensive benefits package including:
- Medical, dental & Vision coverage.
- 401(k)
- PTO
- Company paid Life insurance with optional additional coverage
- Company paid Short Term & Long term disability
- Flexible Spending Account
- Employee Assistance Program
- Hotel Room Discounts
- And much More!!
Davidson is a drug free workplace. Pre-employment background and job assesment required.
EOE/AA/M/F/D/V
