Assistant Front Office Manager

The Meritage Resort and Spa is seeking an Assistant Front Office Manager to assist in providing daily leadership and management of 5-Diamond service for the Rooms departments.

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced hospitality environment? Do you take pride in your ability to motivate and lead a team to provide outstanding guest satisfaction and quality service? Are you pro-active and results oriented and enjoy an environment that cultivates providing consistent exceptional service?

If this describes you, we have the ideal position for you at the Meritage Resort and Spa to join our highly successful management team at one of Pacific Hospitality Group's flagship resorts in The Prestigious Napa Valley.

The Meritage Resort and Spa, an idyllic Napa Valley luxury hotel and resort, has recently completed its expansion and is now a 323 room resort with the most comprehensive event and meeting space West of Sacramento and North of San Francisco.  This 4-Diamond Tuscan inspired resort includes private hillside vineyards as well as our Estate Cave featuring Spa Terra, a beautiful underground luxury spa, Trinitas Cellars Tasting Room and a grand Entertainment Cave for private dinners for up to 180 guests.

Far more than a place for unsurpassed relaxation, our unique property is an Old World escape from the ordinary. Experience the Meritage Resort and Spa - an extraordinary Napa luxury resort blending gracious hospitality, unrivaled amenities, and the ultimate food, wine and spa experience.                                              

PHG maintains a long term strategic vision and strong sense of core values as guiding principles for its business success and we are looking for the ideal candidate join our team.

The Assistant Front Office Manager will assist in overseeing the front office operation to include GSA, PBX, Bell and night audit departments.  The Manager will spend most of their time working and supporting the front desk.  Responsibilities include:

• Driving service scores by insuring staff provides continuous outstanding 5 diamond service
• Quality control by insuring staff is meeting front desk standards through coaching and mentoring
• Executing and training all procedures to improve the guest experience
• Resolving Guest Issues
• Effective problem solving

Job requirements:

• Previous hotel experience at a management level - 2+ years preferred
• 2+ years front desk experience
• Embraces customer service excellence
• Flexible with schedule –
• Outstanding communication skills, both verbal and written
• Computer savvy, and 4 Diamond experience a plus