Executive Housekeeper

Join the Embassy Suites Chattanooga / Hamilton Place pre-opening executive team as Executive Housekeeper!

SUMMARY: Responsible for the daily operation of the Housekeeping department and all related functions by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following; other duties may be assigned by a manager or supervisor as needed:

• Adhere to all Legacy Hotel Partners LLC policies and brand specific standards.
• Schedule housekeeping staff in accordance with occupancy forecasts.
• Responsible for hiring, training, and supervising all housekeeping and laundry staff in coordination with Assistant General Manager.
• Responsible for the cleanliness of guest rooms and public areas and for reporting to the Maintenance department any deficiency in any room or public area, and all out-of-order equipment.
• Ensure that all guest rooms are inspected after they have been cleaned daily and personally inspected where possible.
• Inspect rooms and public area for cleanliness and adherence to Legacy/brand standards.
• Oversees all Laundry room functions including operation of laundering machines, process any linen or terry brought into the laundry room from rooms or restaurant (if applicable).
• Reports all discrepancies found on the Night Auditor's room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensures that all key cards are returned daily to the secure designated area or front desk.
• Ensure that all rooms are ready for check-in in accordance with daily arrival patterns.
• Operate within established budget guidelines for both labor and expenses.
• Maintains the Lost & Found department daily and all records associated with it.
• Controls all linen and uniforms; takes monthly inventories of all linen; orders required linen and supplies when necessary with the approval of General Manager.
• Knowledge of other departments, willingness to help - a team player.
• Ensure all Brand Standards are in-place and enforced at all times in order to pass all QA-related inspections and audits.
• Act as a liaison between Front Desk and Housekeeping, and Maintenance and Housekeeping.
• Handles guest questions and comments in a friendly and courteous manner.
• Ensure proper training of housekeeping staff to assure guest requests are handled in a friendly and courteous manner and efficiently executed within 15 minutes of guest contact.
• Interacts with internal and external customers in a positive, professional and accommodating manner.
• Schedule and manage ongoing deep cleaning activities and special projects weekly for guest rooms, all public and back-of-the-house areas.
• Reward, discipline, and evaluate staff in a timely and consistent manner. Conduct annual performance evaluations.
• Knowledge of OSHA procedures and training.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, MSDS trained, and completed brand-specific training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
  

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Working-knowledge of Excel and Word preferred
• Previous experience with Hilton product / OnQ PMS preferred
• Minimum High School Diploma or GED

EDUCATION and/or EXPERIENCE: Minimum High School Diploma or equivalent combination of education and experience. Two years previous Executive Housekeeper experience in high-volume hotel preferred (70%+ annual occupancy).

LANGUAGE SKILLS: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

REASONING ABILITY: Ability to apply commonsense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to stand; use hands on objects, tools, or controls; and reach with hands and arms. The associate frequently is required to walk, climb or balance. The associate is occasionally required to stoop, kneel, crouch or crawl, and talk or hear.
The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.