Responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests. Keep guest satisfaction as high as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
* Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
* Maintains and improves property standards and service to ensure guest satisfaction and the right public image.
* Ensure that the property and its inventories are always in the best of conditions.
* Develop annual budget and capital expenditure plans.
*Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
* Comply with all corporate accounting procedures.
* Prepare and submit on a timely basis operational results/reports to corporate office/owners.
* Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction.
* Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place.
* Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
* Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
* Monitors performance, develops and guides associates in career paths.
* Conducts Performance Evaluations for Department Heads.
* Responsible for maintaining proper and confidential Human Resources files, i.e., personnel files, medical files, investigative files, etc.
* Aggressively reduce accidents, and minimize worker's compensation and unemployment claims and resulting costs.
* Assist in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports.
* Accompany Sales Manager on sales calls.
* Become involved in community and/or government affairs.
* Remain highly visible and be readily available for guests at all times.
* Take initiative to offer assistance or answer questions throughout the hotel.
* Willingness and ability to train new associates.
* Thoroughly understand and implement the Brand service culture.
* Perform all shift checklist responsibilities.
* Support team members to ensure the team's entire workload is completed daily.
* Perform other duties as required.

Education and/or Experience:
* Hotel Management, General Business or Marketing degree preferred.
* Two to three years management experience preferred.
* Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:
* Ability to deal with management, associates, guests, and general public in a courteous, tactful and patient manner.
* Excellent verbal and written communication, telephone, and presentation skills.
* Ability to work in a fast-pace, high energy and demanding work environment.
* Good understanding of revenue generation and profit/loss implications.
* Possess strong working knowledge of P&L statement.
* Understand MARSHA Inventory and daily selling strategies.
* Ability to work as a team player with all levels of hotel staff.
* Excellent guest relation skills.
* Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds.
* Dedicated, hard-working, self-motivated to work independently with little guidance.
* Effective negotiation skills and strategic thinking.
* Good computer skills.


* Good management skills.
* Practice safety standards at all times.
* Skill in operation of listed tools and equipment.
* Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

* Prompt and regular attendance
* The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
* Associates are required to comply with hotel and/or department uniform and professional attitude and appearance standards.
* Act as a team player with all levels of staff.
* Lead by example.
* Participate in all mandatory job training and meetings.
* Participate in self-development to include participation in company sponsored seminars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars).
* Current and valid drivers license.
* Over-night travel as necessary.
* Adhere to requirements, policies, and procedures outlined in Employee Handbook and/or other property documents.
* Immediately report any suspicious activities by guests or others.