General Manager

The General Manager (GM) has the ultimate responsibility in the overall operation of the hotel. The GM oversees every aspect of the operations team, front office and housekeeping.  The GM will work to ensure the successful operation of the hotel on a daily basis and ultimate guest satisfaction. In addition to the overall operations, some of the other responsibilities for this role include: overall budget & finance, labor/payroll management, guest service scores, departmental training initiatives, departmental risk management concerns, overall property upkeep and of course Overall Guest Service! Candidates must be ready to tackle any issue no matter how small or large it may be!

The GM will work closely with the Accounting team to ensure overall budget goals are met, review cash flow, review P&L statements and evaluate cost containment measures. The GM will also work with the Accounting team regarding monthly and annual inventories. The GM will work with Accounting to ensure we can provide the associates with the tools they need to do their jobs successfully while ensuring guest satisfaction.  The GM is also responsible for overall departmental labor and checkbook tools, ensuring the accurate and timely submission of payroll data to the corporate office.

The GM will also work closely with the Human Resources team to ensure training initiatives are followed through on and risk management issues are contained. The GM will work with the HR team on staffing models based on forecasts, assist in the interview process to ensure the right team members are put in place and ensure department heads are onboarding associates with proper training, etc. The GM will also be responsible for managing, with the assistance of HR, associate relations issues, performance management and succession planning. The GM plays an integral role in ensuring that a strong, energetic and outgoing team culture exists within the hotel.

This hotel is a select-service property so the GM is required to be a true hands-on leader, not afraid to jump in and assist as needed throughout the hotel, which may including working shift to cover other associates, etc. Participation in community events and interaction with the local Chamber, etc. should be anticipated.

Not your typical 9-5 job! Every day is different in this fast paced environment. This is just a brief description of what this role might encounter on any given day - think you can keep up? Check out some of the other qualifications below.

• Superior Communication Skills (written & verbal)
• Computer Skills (Outlook, Word, Excel)
• Social Media knowledge helpful
• PMS Knowledge
• Demonstrated ability to multi-task, remain flexible, manage time and work well under pressure
• College Degree Preferred (relevant field: Business, Hospitality,etc.)
• Minimum 2 Years of  Experience at a Management Level in the Hospitality Industry
• Proven ability to manage, coach, encourage and guide associates
• Must hold a valid drivers license  
• Ability to stand for long periods of time and lift up to 50lbs. occasionally