Retail Manager

Please apply online at www.montelucia.com/careers

KSL Resort and Spa Job Description

Job Title:                  Director/Manager of Retail

Department:            Retail

Reports To:             TBD

Prepared By:           Human Resources

SUMMARY: Direct and manage all functions of the Retail Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Sales Management & Store Operations – In conjunction with corporate and resort management, establish, direct and monitor daily operating standards for all stores, tenants, and retail support areas; includes, but not limited to:
   1. Dive top line sales and bottom line profitability of resort stores
   2. Recruit, hire, train and develop a talent based organization dedicated to  delivering excellent 4-Keys Customer experiences and financial results
   3. Manage & coach selling performance of individuals and metrics of each store; drive excellence in Customer service levels and top performing sales results (4-Keys)
   4. Set appropriate store hours and staffing to maximize sales and minimize expenses
   5. Oversee appropriate and timely flow of merchandise from receiving to stores to maximize sales
   6. Maintain stores physical appearance (cleanliness, organization, safety)
   7. Maintain merchandise inventory (asset) and present it well to maximize sales
   8. Drive trunk show and event initiatives on property which generates sales (member events, charity tie-ins, holiday fashion shows, etc.)
   9. Analyze daily, weekly, monthly financial results and take appropriate action based on insight gained from analysis to deliver P&L results
   10. Report weekly summary reports to Home Office including selling statistics, promotional recaps and Buyers Reports
   11. Communicate and partner effectively with corporate and resort management
   12. Share/propose best practice implementation/solutions for stores, property or Company based on learning from day-to-day operations

1. Planning – In conjunction with corporate and resort management, establish annual and seasonal retail plans to achieve defined financial goals. Planning would include:
   1. Annual operating budgets - including staff and merchandise plans
   2. Collaborate with Buyers to review  budgeted metrics including sales, stock plans and product flow
   3. Seasonal merchandise plans for changing the look and feel of each store via floor moves, vendor changes and/or decor
   4.  Marketing efforts to help drive sales and increase awareness of stores and product both on property and in local market
   5. Propose best practice implementation/solutions for stores, property or Company based on analysis and plans

1. Merchandising – In conjunction with corporate and resort management, direct and monitor merchandising activities on site and provide information and feedback to corporate buyers where appropriate and needed. This would include, but is not limited to:
   1. Present and maintain all merchandise in a superior manner in each store
   2. Build visual merchandising skills in team
   3. Partner w/Buyers to define best buying strategies for each of the stores; research new store concepts for future development as needed
   4. Provide Buyers with information on local market trends, customer profiles and new vendors
   5. Approve any purchase orders placed locally (within financial guidelines established)
   6. Review Merchandise reports on a weekly basis; provide feedback and direction on key trends with items, classifications, vendors and stock to sales ratios
   7. Provide leadership and direction in developing resort specific products that help define a “sense of place” for the guests and maximizes the value of the resort name and location
   8. Working with other resorts as requested to develop new stores, categories or items
   9. Propose best practice implementation/solutions for store, property or Company 

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience: Five years of successful retail management experience of stores with annual sales in excess of $3 million and prior multiple unit leadership responsibility.
• Leadership Skills: Proven ability to lead, direct, manage and develop high performing teams.  High level of energy, personal accountability; passion for excellence which drives financial results.
• Communication Skills: Must have strong verbal and written communication skills. Able to communicate consistently and effectively both up and down the organization; and work effectively across functions.
• Mathematical Skills: Understand Profit and Loss statements, (general ledger entries, sales and stock plans, merchandise buying plans, plan and manage inventory levels).  Plan and implement capital improvement plans.  Demonstrate understanding of selling key performance indicators and how to drive improvement in sales results.
• Computer Skills: Must have working knowledge of MS Office applications (Excel, Word, Power Point and Access) as well as POS experience
• Visual Merchandising Skills: Has demonstrated experience in developing, training and/or directing the proper merchandising standards for a retail store in an upscale environment. Should be able to create a block floor plan with appropriate adjacencies and focal points with an awareness of how best to feature vendors and products.
• Must be able to travel as needed
• College degree preferred

PHYSICAL REQUIREMENTS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand.  The employee frequently is required to sit. The employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer M/F/D/V

Drug Free Workplace