The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Description? The Assistant Front Office Manager works
closely with the Front Office Manager, Operations, and
third shift staff to ensure maximum Front Office
operating efficiency. The AFOM is responsible for
ensuring proper guest service of all front office
positions, supervising associates to ensure and maintain
service standards. This is a leadership role responsible
for training of associates to deliver prompt, courteous
service in a manner that complies with Omni standards
and company policies and procedures. The AFOM must
adhere to compliance of all areas in the rooms
department with appropriate communication and controls
including reports, as well as coordinating functions
with the Housekeeping and Engineering departments. The
AFOM must establish high standards of quality service
and maintain them through effective training and
continuous improvement. Maintain the equipment entrusted
to his/her care and keep pars up. Handle all guest
complaints maintaining a satisfactory impression with
the guest on resolving any complaints. Be very familiar
with the hotel computer system for training maintenance
and trouble shooting. Complete weekly supply inventories
to ensure adequate pars. Complete rate discrepancy
report and make needed changes. Block/assign applicable
arrivals for the following day and prepare group
information sheets.

Job Requirements

.Requirements ? Must have a minimum of one year prior
experience in a hospitality/guest service supervisory
position within a hotel environment. Schedule consists
of morning and evening/night shifts, weekdays, weekends,
and holidays. Standards - We encourage and expect each
of our associates to do their personal best to ensure
our guests feel comfortable and appreciated. This is how
we deliver one remarkable stay after another. Must be in
compliance with Omni Standards of Appearance