SMERF Group Sales Manager

SMERF GROUP SALES MANAGER

Job Description

The Wyndham Orange County - soon to be recognized as The Avenue of the Arts - Wyndham Hotel is seeking an experienced Sales Manager to handle the SMERF Group Market and to enjoy all the benefits of our exciting hotel environment. Come be part of one of the most exciting new hotels in the Orange County market featuring 283 rooms with Four Diamond service standards!

The SMERF Group Sales Manager will be responsible for soliciting and servicing business in the hotel in accordance with the marketing plan and assigned market segments. Generates a high profile and quality perception in the market place. Responsible for generating group guest room and other revenues as described by the Director of Sales & Marketing. Also responsible for maximizing profitability and ensuring overall guest satisfaction.

Position requires flexible hours and some traveling to attend social events and trade shows up to and including outside states shows.

Looking for candidates with previous hotel sales experience.

JOB REQUIREMENTS

1. Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
2. Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
3. Must be able to effectively communicate both verbally and written with all contacts, guests, and employees in an attentive, friendly, courteous and service oriented manner
4. Must be effective at listening, understanding, and possess attention to details and strive for excellence.
5. Must be able to multi-task and prioritize departmental functions to meet deadlines.
6. Achieve monthly Group Room & Meeting Room Revenue Goals with the ultimate goal the budget.
7. Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
8. Solicit new and repeat guest room and catering business. Maintain client base of key accounts. Determine the guest's needs, space availability, and meeting details.
9. Make outside sales calls and telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
10. Maintain active liaison with competitors regionally through personal contacts, professional and industry associations. Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
11. Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
12. Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
13. Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.
14. Follows up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. with the Group Housing Coordinator to ensure maximum occupancy.
15. Generate "thank you" notes to clients after functions with prompt follow up of negative client feedback as necessary.
16. Follow up on bookings and solicit repeat business.
17. Represent hotel in community affairs and industry related events.
18. Participate in Hotel Manager on Duty Program
19. Minimum of 2 years successful Group Sales results within the Southern California/ Orange County Market
20. Maintain regular attendance in compliance with Hotel Standards, as required which will vary according to the needs of the hotel.
21. Maintain high standards of personal appearance and grooming, which include wearing nametags

JOB QUALIFICATIONS

• Minimum of 2 years successful Group Sales results within the Southern California/Orange County Market
• Bachelor's degree (BA) or equivalent job related experience and/or training
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.