Front Office Manager

The front desk is a fun, yet challenging role within the hotel, often the first and last point of contact within the hotel, front desk agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front desk to resolve any questions or concerns they may have.  The Front Office Manager (FOM) needs to think quickly on their feet and be able to handle a multitude of situations that may arise. A "can-do" attitude is a necessity for the front desk role. The front desk can also be very busy with guests checking in/out, phone calls coming in and questions galore! The FOM must be able to multi-task and prioritize to ensure guest satisfaction, all with a positive, pleasant demeanor.

Additionally, the FOM is responsible for overseeing Guest Service Agents, Bellmen/Van Drivers and assisting with Night Audit. This role includes scheduling, training, running pre-shift meetings, managing room inventory, communicating requests to other departments, making reservations, entering group room blocks and other duties as assigned. It will also oversee the department budget, payroll, associate counseling/disciplinary action and performance evaluations.

• Superior Communication Skills (written & verbal)
• Basic Computer Skills (Word, Internet savvy)
• Property Management System experience helpful (OnQ, preferred)
• Professional, Warm Demeanor
• Demonstrated ability to multi-task, manage time and work well under pressure
• High School Diploma (or equivalent)
• 3-5 Years of Supervisory/Management level experience within the hotel industry preferred.
• Ability to stand for long periods of time