Executive Meeting Manager

SUMMARY:

The Executive Meeting Manager is responsible for booking and servicing small groups/events from all markets with the emphasis on short-term business achieving individual and team revenue goals set by the Area Director of Sales in order to achieve the financial, business and marketing  objectives of Hotel Bel-Air. This is accomplished by developing a strategic and measurable plan to prospect for potential accounts in assigned market territories, in addition to maintaining existing relationships with an established client base and servicing their events. Works closely with Revenue Management, Catering, Finance and all Operational departments of the hotel.
 

ESSENTIAL JOB FUNCTIONS:

Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality and abide by the principles, goals and policies in The Hotel Bel-Air Pledge. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Develops sales strategy to prospect and uncover new business in assigned market territory, handles client outreach, prospecting and solicitation.
• Maintains full service event planning and finalizes contracts, estimate sheets and diagram with clients according to Catering Sales Service standards.
• Promotes awareness and positive image of Dorchester Collection and the hotel both internally and externally
• Maintains accurate and clean Delphi account database; inputs all opportunities into Delphi on a timely basis
• Conducts site tour of the hotels and coordinates on-site client entertainment to showcase all hotels services and amenities
• Confirms payments, guarantees, set-ups, signed contract and changes with clients.
• Works varying schedules to reflect business needs of the hotel
• Maintains responsibility for floor plans for each event using Meeting Matrix
• Generates detailed Banquet Event Orders and estimates of expenses according to contract terms.
• Review and inspects banquet rooms and displays with Banquet Manager to meet and exceed client needs.
• Works closely with Banquet team in preparing banquet and event rooms per Banquet Event Order and client specifications.
• Establishes a relationship with all of the departments of the hotel to ensure smooth operation and servicing of clients
• Participates in  weekly strategic market review meetings with Area Director of Sales  to ensure targets are being met
• Owns quaterly/yearly performance goals with Area Director of Sales, monitors own performance on a quarterly basis and exercises accountability for performance against goals
• Adheres to both hotels' selling strategies as directed by the Area Director of Sales and Area Director of Revenue Management
• Professionally manages  any conflicts or challenges from internal or external clients
• Participates in all relevant meetings including forecast, daily business review, weekly revenue meetings and sales meetings.
• Performs administrative duties as required including expense reports, and vacation/sick day requests
• Acts as liaison between sales and other departments in the hotel
• Reviews outgoing correspondence including, proposals, contracts, and email messages to ensure accuracy and continuity of Dorchester Collection brand image
• Participates in team brainstorming to exceed hotel financial and business goals
• Develops and/or maintains and improves business relations with all customers and clients
• Conducts persuasive oral sales presentations to clients to effectively sell and represent both hotels
• Assists with the development of sales promotions
• Professionally represents the hotels and Dorchester Collection brand in the community and other industry organizations and events
• Promotes the Dorchester Collection brand at every opportunity and lead by example through the values of the company
• Performs any other job related duties as required or requested

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS - ESSENTIAL:

4 year College or University Degree  • 1+ years of luxury hotel sales management experience and/or similar sales capacity in another related organization  • Proof of previous sales success  •  Ability to effectively listen and  communicate  with internal and external customers and staff in all situations.

SKILLS - ESSENTIAL:

Strong interpersonal and influencing management skills • Sound ability and knowledge in developing robust business processes • Good analytical and numeric skills • Well organized and priority focused •  Ability to work under own initiative in a highly pressured environment  •   A high degree of professionalism and creativity  •  Excellent verbal and written communication skills •   Understands the hotels'  marketing and business plans as well as departmental budget •  Proficient with all Microsoft Office  programs   •  Proficient in Delphi

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.