Restaurant Assistant Manager

Basic Job Function:

Sea Island is one of the finest luxury beach and golf resorts in the United States. The legendary Cloister Hotel at Sea Island is the ideal resort site for successful and productive meetings and conferences. Our three championship golf courses, Beach Club, incomparable Five-Star Spa and wide array of guest activities make the Sea Island experience truly unique. Sea Islands tradition of Five-Star service and our professional group service team combine to anticipate the needs of planners and attendees, ensuring flawless group events at Sea Island. Sea Island remains the premier luxury golf and beach resort on the East Coast.

Discover a gourmets dream. Sea Island attracts top culinary talent from around the world, and the results are unmistakable. Seven exceptional dining venues, including the renowned Forbes Five-Star Georgian Room, offer cuisine to satisfy every taste. From casual to formal dining, the hallmark of Sea Islands culinary excellence cuisine is a strong partnership with local farmers, butchers, fishermen, and artisans, ensuring the freshest regional ingredients.

In conjunction with the Restaurant Manager, the Outlet Assistant Manager will provide vision, direction and leadership in the overall operations of Southern Tide. Promote the Sea Island legacy of warm genuine hospitality while upholding and ensuring compliance with all company and departmental policies and procedures.

Tasks/Responsibilities:

• Learn the names and personally recognize our regular Guests and Members
• Assist in the scheduling of service staff; Bartenders, Food Runners, and Servers
• Assist in the training of staff to ensure maximum efficiency and guest satisfaction
• Assist in the guidance and coaching and counseling of staff. Inspire direct reports in a leadership role which promotes teamwork and enhances the overall service experience and maximizes productivity
• Ensure that service staff are aware of the importance of food handling, proper preparation and presentation
• Operation of the POS Micros System and to provide training, be supportive and responsive to staff needs
• Record and bill orders accurately into the register system and process payments using guest/member cards in accordance with accounting procedures
• Follow correct purchase system procedures and keep the food and beverage inventories at reasonable levels which will support customer demand and lead to higher guest satisfaction
• Assist the culinary team in the organization, direction and control of all food production
• Assist in the ordering and inventory of supplies, food, beverage and sundries
• Inspect all equipment and machinery and report any issues to any and all appropriate departments; Beach Club Kitchen, and/or the Engineering Department
• Ensure all parts of the restaurant are clean and organized by establishing cleaning schedules within the opening and closing duties
• Support Service Quality training efforts to drive individual and collective staff development
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Minimum Requirements:

• Minimum two (2) years' Food & Beverage experience in an upscale restaurant
• Minimum one (1) years' supervisory experience
• High School Diploma or equivalent credentials required
• College degree preferred
• Georgia law requires that one must be over the age of 18 to dispense or serve alcoholic beverages
• TIPS (Training for Intervention Procedures) certified preferred
• Excellent communication skills, both written and verbal
• Understanding of Forbes 5-Star dining standards preferred
• Familiarization with Micros POS (point-of-sales) system
• Ability to work simple math calculations
• Must have ability to accurately handle money, make change, process credit card transactions
• Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone and calculator
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

To apply please visit our website http://www.seaisland.com/careers and select "Display All Open Jobs", select the job, view the job description and if you meet the minimum requirements for the position, please apply using our on-line application system. Upon job offer all applicants will be required to pass a pre-employment drug screen, background and reference check. Sea Island is a Drug Free Workplace/EOE.