Why Kokua Hospitality?

Kokua is a Hawaiian word meaning "help, assistance, cooperation, to comfort, to care, support and pursuit of knowledge." These are all part of the foundation that make our company who we are. Our teams embody this definition and we look for these traits in candidates for open positions.

We believe that our success depends upon the quality of the relationships between our associates and our guests. Our guests' impressions are formed by the people who serve them. Regardless of position, as a member of our team, you are our ambassador.

By attracting the best and brightest from all facets of the hospitality industry, Kokua Hospitality has become a top destination for lodging professionals.

About Kokua Hospitality

At Kokua Hospitality, we believe that lodging investors shouldn't have to sacrifice world-class guest service to maximize bottom-line return. That's why we created an independent, unencumbered management company with the flexibility and hands-on operational expertise necessary to serve both owners and their guests.

Kokua is affiliated with The Chartres Lodging Group, LLC, formerly Oxford Lodging Advisory & Investment Group, LLC. This affiliation with one of the fastest-growing lodging investment concerns in the country, with a $5-billion, 19,000-room portfolio of luxury and upscale hotels, conference centers and resorts in the U.S. and Japan, enables us to offer our clients a unique investor's sensibility.

As day-to-day property management professionals at heart, we also know that at the root of lodging investment return is exceptional guest service. That's why we've positioned Kokua as a fiercely independent management company.

Our intent is to combine this flexibility with hands-on operational expertise to meet the bottom-line management objectives of our investment partners, brand partners and other clients, while maximizing the guest experience of every property in the portfolio.

Job Description:

* Ensure every guest is greeted and welcomed on arrival
* Register guests to the hotel, verifying reservation, address, email address and credit information.
* Promote the Starwood Preferred Guest Program providing recognition and benefits to all present members and describe member benefits to non members with the goal of enrollment
* Book reservations for those guests who approach the Front Desk
* Accept payment for guests' accounts at the time of registration and at checkout
* Maintain a house bank and make a deposit and accurate report of receipts daily
* Process all re:fuel (grab n go food and beverage) items and retail transactions for the guest
* Responsible for assisting in restocking and assuring overall cleanliness of re:fuel (grab n go) and re:mix (lobby)
* Focus on exceeding guest expectations and be the type of team player that will help create a fun, energized and comfortable working environment

* Must possess a friendly, hospitable customer service oriented attitude
* At least one year of customer service experience
* Must possess good effective and efficient communication skills (verbal and written)
* Must possess basic computer, mathmatical and cash handling skills
* Be able to stand for long periods of time, eight hours or more
* Be able to lift up to 15-25lbs.
* Must have open availability to work any scheduled shift/day including holidays and weekends
* Must have reliable transportation