The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

The Sheraton Suites Elk Grove is currently looking for a Full time Front Desk Supervisor. 

Duties include but not limited to:
 

Follow up on guest history, group block pick-ups and cut off dates.
Remain current on room rates, room availability and emergency procedures.
Resolve or refers to other Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing and be professional at all times.
Maintain a good attendance record and lead by example.
Monetary transactions
Taking care of general guest complaints or issues.
Responsible for implementing and maintaining Hotel brand standards.
Directly supervises front office and guest services teams.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Other duties as directed by management.

Must have hotel/supervisor experience
Must have experience with Galaxy/LightSpeed Systems
We are an EEOE/AA employer and require a pre-employment screen and participant in the E-Verify program.

High School Diploma required
Experience with Delphi & Galaxy software is a plus
2+years with Hotel Experience
You must be a highly motivated person to qualify for this job.
Position Requires a lot of attention and detail.
Have great communication and supervisor skills; and must be highly organized.
This position requires plenty of patience with people and understanding.
Must a strong personality with leadership skills that shine.

Hotel/Supervisor Experience
Can work will under pressure
Can Handle Guest Problems and solve them to the best of there ability