Front Desk and Night Audit

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Property Name:
Hampton Inn & Suites - Miami/Doral
Job Title: 
Front Desk and Night Audit
Location: 
Florida-Miami
Company Name: 
City: 
Miami
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
11600 NW 41st Street
Fax: 
(305) 500-9400
Email: 
Phone: 
(305) 500-9300

Dimension Development Company has successfully been developing, acquiring and managing full-service, all-suite, and focus service hotels. Together with our owning partners we have produced winning combinations in markets throughout the country. Dimension's current management portfolio includes hotels in the Hilton, Holiday, Marriott and Starwood brand families. These hotels include Courtyard by Marriott, Embassy Suites, Fairfield Inn, Sheraton Four Points, Hampton Inns, Hilton, Holiday Inns, Holiday Inns & Suites, Homewood Suites by Hilton, Residence Inn by Marriott and TownePlace Suites by Marriott. The company operates 42 hotels in 11 states, and is actively working to acquire additional management contracts and acquire and/or develop additional hotel properties.

Dimension is a growth-oriented, hospitality management company maintaining long-term management contracts. Because Dimension's philosophy is geared towards long-tem management of assets, we take a significant interest in all aspects of property performance, product quality and service excellence. Many other hospitality management groups, who do not have long-term affiliation with a particular hotel as their goal, do not share. This philosophy translates into higher levels of guest satisfaction and product quality.

We are currently searching for a full time night auditor and front desk. Job requirements are listed below

 

To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with Hilton standards

Essential Functions
 

- Take every opportunity to amaze the guests
 

- Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness,accuracy, and efficiency, in a friendly environment:

- Acts as Night Manager on Duty during the graveyard shift

- Balances, investigates, analyzes and corrects any out of balance accounts involving all vouchers, credit cards, city ledger and cash accounts

- Phones/Switchboard
 

- Check-ins,Check-outs,Reservations
 

- Shuttle or transportation service
 

-Amenity or gift shop needs
 

- Ensure messages, wake-up calls, mail, faxes and packages are handled properly
 

- Ensure guests' laundry/dry cleaning is picked up and returned
 

- Relays safety guidelines to customers (in room safes,  etc.)
 

- Models desired behavior

Candidates must be flexible to work different days including , weekends and holidays

 

 

 

  1. Computer Savy
  2. Flexible
  3. Hilton Experience preferred but not required
  4. Bilingual English/ Spanish preferred but not required
  5. Must be able to stand for 8 hour shifts