We are currently searching for a full time night auditor and front desk. Job requirements are listed below
To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with Hilton standards
Essential Functions
- Take every opportunity to amaze the guests
- Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness,accuracy, and efficiency, in a friendly environment:
- Acts as Night Manager on Duty during the graveyard shift
- Balances, investigates, analyzes and corrects any out of balance accounts involving all vouchers, credit cards, city ledger and cash accounts
- Phones/Switchboard
- Check-ins,Check-outs,Reservations
- Shuttle or transportation service
-Amenity or gift shop needs
- Ensure messages, wake-up calls, mail, faxes and packages are handled properly
- Ensure guests' laundry/dry cleaning is picked up and returned
- Relays safety guidelines to customers (in room safes, etc.)
- Models desired behavior
Candidates must be flexible to work different days including , weekends and holidays