Assistant Housekeeping Manager

Job Summary

Oversee all functions and operations of the entire Housekeeping and Laundry Department. Responsible for the training and orientation of the Housekeeping and Laundry Department.

Essential Job Functions

1. Adheres to Canyon Ranch standards for guest service.
2. Refers guest problems or complaints to supervisor according to Canyon Ranch guest problem solution policy.
3. Substitutes for the Executive Housekeeper in his/her absence.
4. Oversees activities of room supervisors, public area attendants, suite attendants, laundry attendants, and seamstress/uniform attendants.
5. Ensures that operational practices are uniform and conform to departmental practices.
6. Formulates and establishes staff member work schedules to ensure distribution of workloads; revises schedules as needed.
7. Plans and recommends to the Executive Housekeeper systematic training programs and inspecting practices.
8. Trains staff in departmental standards.
9. Observes and evaluates quantity and quality of work completed.
10. Encourages work simplification, efficiency and pride in work among staff.
11. Controls and issues supplies, materials and equipment to staff members.
12. Performs inventories as directed.
13. Investigates accidents and initiates reports; recommends corrective action as required.
14. Conducts interviews.
15. Reports and documents any observed or known safety hazards, injuries, conditions or unsafe practices and procedures to management immediately.
16. Performs other job-related duties as directed.

1. Must possess an ability to manage, train, counsel and motivate a variety of people.
2. Must be a mature, flexible individual who can remain calm in stressful situations.
3. Must take pride in the Canyon Ranch standard of excellence.
4. Must be guest-service oriented.
5. Must possess good communication and decision-making skills.
6. Consistently communicate performance and standards to staff.
7. Build teamwork
8. Maintain a cooperative and positive work environment.
9. Be reliable and honest.
10. Treat all employees with fairness, impartiality and consistency
11. Be an enthusiastic, helpful and positive member of the team.
12. Be professional, responsible and mature in conduct and behavior.
13. Be a self-motivated and use time wisely.
14. Maintain open line of communications with each department.
15. Communicate pertinent information.
16. Respond positively to new ideas.
17. Openly accept critical/developmental feedback.
18. Report to work on time.
19. Be available to work a flexible schedule to include weekends and holidays.