Guest Service Agent (ref. 24355)
Mandarin Oriental Hotel Boston
Location: US - MA - Boston
Feb 9, 2013
Employer
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Job Details
Registration Information Company Name:Mandarin Oriental, Boston
Contact Type:Employer Job DetailsJob Description:Job Description:Scope of Position
The Receptionist will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences
Organizational Structure
The Receptionist reports to the Front Office Mangers and receives coaching, guidance and other duties from the Front office Managers.
Duties and Responsibilities
1. Major responsibilities
* Greet and escort guests promptly to their rooms if needed
* Performs all Mandarin Oriental standards at arrival and departure
* Handle cash drawer properly as outlined in the MOHG Controller's manual
* Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
* Demonstrate teamwork by cooperating with and assisting colleagues as needed
* Address special guest preferences recorded in guest history profiles
* Able to communicate special features and services unique to the Guest's need
* Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
* Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
* Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
* Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
* Assists Guests with the Sundry shop purchases as needed
* Communicate clearly with the Night Auditor and Accounts Department
* Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
* Provide assistance to guests in both the street lobby and sky lobby
* Perform any other reasonable duties as required by the management of the Hotel Job Requirements:1. Mandatory
* Able to communicate written and spoken English
* Excellent overall communication skills
* Basic computer and typing skills
* Able to multi-task
* Strong desire to provide excellent guest service
* The ability to work well in a team environment
* Able to stand for extended periods of time
2. Desirable
* Multi-lingual is preferred
* Graduate of Hotel School or college degree
* Previous Front Desk experience in a luxury hotel Job Requirements:Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D Management Position?No Entry-Level Position?Yes Work Permit Needed?Applicants who do not already have legal permission to work in the United States will not be considered. Job Available:Industry Categories :Hotel/Resort Position Categories :Front Desk
Contact Type:Employer Job DetailsJob Description:Job Description:Scope of Position
The Receptionist will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences
Organizational Structure
The Receptionist reports to the Front Office Mangers and receives coaching, guidance and other duties from the Front office Managers.
Duties and Responsibilities
1. Major responsibilities
* Greet and escort guests promptly to their rooms if needed
* Performs all Mandarin Oriental standards at arrival and departure
* Handle cash drawer properly as outlined in the MOHG Controller's manual
* Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
* Demonstrate teamwork by cooperating with and assisting colleagues as needed
* Address special guest preferences recorded in guest history profiles
* Able to communicate special features and services unique to the Guest's need
* Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
* Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
* Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
* Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
* Assists Guests with the Sundry shop purchases as needed
* Communicate clearly with the Night Auditor and Accounts Department
* Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
* Provide assistance to guests in both the street lobby and sky lobby
* Perform any other reasonable duties as required by the management of the Hotel Job Requirements:1. Mandatory
* Able to communicate written and spoken English
* Excellent overall communication skills
* Basic computer and typing skills
* Able to multi-task
* Strong desire to provide excellent guest service
* The ability to work well in a team environment
* Able to stand for extended periods of time
2. Desirable
* Multi-lingual is preferred
* Graduate of Hotel School or college degree
* Previous Front Desk experience in a luxury hotel Job Requirements:Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D Management Position?No Entry-Level Position?Yes Work Permit Needed?Applicants who do not already have legal permission to work in the United States will not be considered. Job Available:Industry Categories :Hotel/Resort Position Categories :Front Desk
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk