Assistant General Manager

JHM Hotels has developed, acquired, owned, and operated hotels throughout the United States for more than 35 years. The company currently owns/operates 42 hotels with over 7,000 guestrooms, and over 1,600 associates located in the United States and India operating under such well-regarded brands as Marriott, Hilton, Hyatt and Starwood.  The company's mission statement shares this commitment with guests, associates and ownership.   We seek people who are driven by our core values, strive for service excellence and will go the extra mile to provide our guests with a memorable experience. We are interested in attracting and investing in talented individuals, who are dedicated to their career, show integrity and strive for positive results.

For more information, please visit our website  www.jhmhotels.com

The primary functions of the Assistant General Manager include but are not limited to:

 Assisting in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.

 Oversees the operation of the Front Desk, Housekeeping and Engineering and Food & Beverage departments by setting the objectives, measuring performance and supervising the department heads.

 Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.

Ensures that all new associates receive a thorough orientation and on-going technical training.

Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.

 Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.

 Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.

 Monitors service and teamwork on a regular basis and counsels associates as needed.

Communicates with other managers and associates to provide smooth working relations between departments.

Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.

Ensures that disciplinary action is occurring as required utilizing consistency, fairness and respect within framework of established JHM guidelines.

Maintains safe and secure environment for customers and employees.

Ensures that all employees follow safety rules and emergency procedures.

Takes corrective action where required to improve safety of work areas.

Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.

Develops and maintains productive interpersonal relationships and relates well with a wide variety of individuals, many of who will require patience and tolerance.

 Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.

 Develops and implements strategies to achieve Employee Satisfaction Index goals.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, JHM Hotels and Brand standards training as assigned.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

The ideal candidate will have a passion for customer service with 2-4 years' experience managing a group of 5-10 direct reports in a hotel of similar size and scope.  This individual will work varied hours, including nights and weekends/holidays when needed. Hospitality experience required; Marriott experience a plus. A college degree is preferred.

Interested, qualified candidates please submit resume to the following:

Samir Patel, Regional Director, Operations, at spatel@jhmhotels.com

Soli Bratanatawira, General Manager, at GM.MCOCV@jhmhotels.com

EOE   M/F/D/V

JHM Hotels is an E-Verify employer.