Westmont Hospitality Group was founded in 1975. What started with a single hotel in North America, has grown to become one of the largest privately-held hospitality organizations in the world.

Throughout the years, Westmont has had an ownership interest in and operated over 1,100 hotels. Currently this stands at over 500 hotels across three continents. Westmont has formed strategic alliances with many of the world's largest hotel brands. These include Fairmont, InterContinental Hotels Group, Hilton, Accor, Starwood, Wyndham, Choice Hotels, Renaissance, Radisson and Best Western. The company is one of the largest franchisees and co-owners of IHG hotels and Hilton hotels worldwide. Westmont has a very diversified portfolio ranging from budget and aparthotels to mid-market business and large conference hotels to boutique hotels and luxury resorts.

Our employees are our most valued resource.  Their expertise is what drives our future success.
If you are skilled in the hospitality industry and seek a stimulating workplace that fosters creativity, teamwork and personal development, contact us today. We reward our employees with the benefits and opportunities you’d expect from an industry leader.

Please do not contact the property directly.

The Front Desk Agent will create and maintain guest satisfaction by delivering outstanding customer service.

Job Details:

* Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information.

* Complete the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Provide welcome folders containing room keys, or any related coupons .Requires continual standing and movement throughout front office area.

* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

* Promptly answer the telephone using positive and clear English communication. Communicate messages left for the guest. Retrieve mail, small packages and facsimiles for customers as requested.

* Close guest accounts at time of check out and make certain the quest stay was satisfactory.

* Take ownership of guests' challenges and follow through to ensure guest satisfaction.


Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

* Provide safety deposit boxes for guest
.
* Operate facsimile machine to send and receive faxes as well as notify guests of incoming faxes.

* Use the photocopier to make copies of items as required.

* File registration cards in room number order.

* Retrieve registration cards from the files for each check out.

Specific job knowledge and skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, must be computer literate (word and excel), must be able to make reservations at the property level.

* Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.


Education:

High school diploma

Experience: No prior experience required. Prior hospitality experience preferred.

EOE